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Why should I report an Issue with Photo Grid & Video Collage Maker - PhotoGrid 2020?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of GridPlus Inc. to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
Photo Grid & Video Collage Maker Customer Insights
1. Now I see this whole new app and the one I already had installed isn't in the Play Store anymore! So glad I found it again and can't wait to upgrade to Premium again!I've been using Photo Grid for quite a few years and gradually over time I've noticed with every update the "free" selection looks less and less appealing and a lot of the nice stuff requires (no surprise) payment.
2. I’ve saved so many happy memories and freed up so much space just by downloading this app and actually using it!My favorite photo editing app for grids, stickers, and backgrounds! Super easy to use! I really like how I can turn anything into a sticker to use on branded content.
3. Hope they fix their issues since, it was my favorite app and I used to reccomend it to all my colleagues.I've had this app for a couple years & I loved it! When it came time to renew my subscription, I received a notification that the charge was being refunded?!? I've lost ALL of the backgrounds, etc.
4. I'm holding out hope that it will be fixed and it's not a permanent feature degradation done on purpose, but if it is intentional I'm probably just going to find another app to replace it.Decent photo grid app BUT the notifications are to much.
5. At this point, I probably won't try any more and I'll find another app.This used to be my go-to app your making small edits, adding stickers, and captioning photos, but for some reason the resolution of every photo I load into it in the past few weeks is massively downgraded, and everything is pixelated and jaggy.
6. I pay for the premium version because I make content for my job and like having access to more creative assets, but I used the free version for years before upgrading to premium.I recently had to erase my phone and start from scratch.
7. Not nearly precise enough to put things in time! I really like the interface, so if I'm doing something wrong, or if you found a work around for this, I would gladly pay for this.I love that they automatically back up your photos but sometimes you have to go to the app just to make sure because it’s not updated right away, well at least not for me.
8. My issue: I want to make musical collages, where I can sync up different videos of me playing instruments together (think Smooth McGroove on YouTube).
9. At least I got a lot of good pics for a couple years and it won't be long now before they're just like every other app that gives you a free trial and then pops a surprise bill on you.
10. What's worse is it's trying to charge me for the annual plan...AGAIN! Update: Reached out to developer and they were able to restore my account to premium.
11. I had a Premium plan and couldn't figure out why it was auto-cancelled and stopped working (gave error code 4).
Steps to Troubleshoot & Fix Photo Grid & Video Collage Maker Issues
1. Fix Photo Grid & Video Collage Maker Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Photo Grid & Video Collage Maker: Restarting the app will resolve most errors.
- Update the Photo Grid & Video Collage Maker App. Here is how:
- On Android goto PlayStore » Search for "Photo Grid & Video Collage Maker" » Open Photo Grid & Video Collage Maker - PhotoGrid 2020 » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Photo Grid & Video Collage Maker » click "UPDATE".
- Clear Photo Grid & Video Collage Maker - PhotoGrid 2020 app cache: Clearing cached data will force your app to retrieve the latest data directly from Photo Grid & Video Collage Maker servers.
- On Android, goto Settings » Apps » Select "Photo Grid & Video Collage Maker - PhotoGrid 2020" » click Storage » click "Clear Cache".
- Check Photo Grid & Video Collage Maker app permissions. If any of these permissions required to use your device's features are disenabled, Photo Grid & Video Collage Maker might not work.
- Uninstall and reinstall Photo Grid & Video Collage Maker. If nothing else has worked, completely uninstall Photo Grid & Video Collage Maker then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Photo Grid & Video Collage Maker not working
2. Fix Photo Grid & Video Collage Maker Server issues & Internet Connection
- Check network connection: An unstable Internet will make Photo Grid & Video Collage Maker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Photo Grid & Video Collage Maker not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Photo Grid & Video Collage Maker may not be able to connect to the Internet when running in the background.
Reported Issues
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I want to refund my purchase
Thank you— by Vernalyn Sitchon 2 years ago -
Hello, yesterday I signed up for the 3 day trial and I was charged to it the $33 for the whole year I would like to receive a refund asap as the third day has not passed and I was already charged for it. Thank you!
— by Mariana Velez 2 years ago -
auto renewal of services even on trial period they charge me 1550 on gredit on gcash
— by pauline santiago 2 years ago -
I did not sign up for the 33$ a year subscription but was charged. I would like a refund ASAP for this.
— by Cassie 2 years ago -
Need help for a refund. I accidentally subscribed to this app.Can you help me cancel this subscription which i never use they deducted me 1550 from my bank account. I need a refund please help me with this.
— by Diane Camille parra 2 years ago -
Hello ! Can you help me cancel this subscription which i never use they deducted me 1550 from my gcash i need a refund please help me with this that money is my budget for my food i dont have anything left with me huhu please help m
— by Darylfiel estenzo 2 years ago -
Hello....I'm trying to cancel my premium subscription for photo grid I cannot figure it out. Can you please cancel my subscription today....Thanks
— by Karma N Adkins 2 years ago -
The app purchased the 33.99 subscription I did not want. I canceled it can I please get refunded? Thank you
— by Brandi 3 years ago -
I want to cancel my subscription!! I did the 3 day free trial and would like it canceled!!!!
— by Christine De La Moa 3 years ago -
I wanted to try the trial and I was charged $36.79. I would like money refunded.
— by Jazmin Orellana 3 years ago -
I'd like to cancel my subscription because I don't really use the app that much. Tried doing so on the site but it's still showing as premium. Please cancel! Thank you
— by Nerissa 3 years ago -
Hi I accidentally ordered the full subscription. I thought there was a trial period. Please refund my order. My Apple ID is helferton@redacted
— by Laura Helfert 3 years ago -
Hi I accidentally ordered the full subscription. I thought there was a trial period. Please refund my order.
— by Laura Helfert 3 years ago -
Just as everyone else is complaining about clicking the 3 free day trial I to chose the option and ended up getting charged $36.11 I would please like for that to be refunded as soon as possible.
— by Hibah 3 years ago -
Hy. I downloaded PhotoGrid app and my money was taken without my knowledge. So I’m so heartbroken as a lot money of mine was taken. I usually give my phone to my child to use it and I don’t know if she did something without me noticing. So I kindly plead with you to reverse money you took because I really need it.
— by Suprise Mkhize 3 years ago -
I was charged a USD 29.99 subscription for this app which I did not initiate. I would like for that transaction to be canceled and the amount refunded to me.
— by Yanique Lawrence 3 years ago -
I never made a purchase in the app but i was charged for it and when i saw that money has been deducted right at the same time i cancelled the subscription. I want my refund for 114.99 Aed for 1 year. Please i do not need this subscription, i don’t even use this app. I urge you to kindly refund the money.
— by Rija 3 years ago -
I used the app for a day (free trial) and then cancelled my subscription and was still charged for the premium amount. Please refund this as this is a mistake on your part.
— by Lindsey 3 years ago -
I was charged and it was suppose to be a 3 day free trial and I was charged the same day
— by Natasha 3 years ago -
Hello
Couple weeks ago unfortunately I made a wrong purchase with photogrid premium that I get charged about 33$! It was just an accident and I never used the app! I really can’t afford this please help me out and give me a refund! Thank you !— by Ellie 3 years ago -
Hello, I don't know what happened, but somehow i accidentally purchased a subscription to the app, which i don't use...and it charged me $33.99 from my account. How can i or how do i get a refund???
Thank you— by Blanca Brillantes 3 years ago -
Hello, today the app took $124.900 COP out of my bank account and I did NOT authorize this transaction and would like the charge reversed as soon as soon as posible. Thank you
— by Sandra 3 years ago -
Hi,
I wanted to use the three day trial version of the Photogrid App. However when I clicked on free trial, I was given the full year's subscription. I wasn't supposed to take the year's subscription. Kindly cancel my subscription and refund the deducted amount. Thanks!— by Nishtha 3 years ago -
Hello. For the past couple of years, I have been using Photogrid regularly for images in my online store. Today the app took $32.46 out of my bank account. I did NOT authorize this transaction and would like the charge reversed!
— by Rene 3 years ago -
I got charged eventho I Uninstalled before the trial period ended
— by Karen Sepulveda 4 years ago
