Contact Carrier Services Customer Service

Why should I report an Issue with Carrier Services?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Google LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Carrier Services provides services to support RCS (Rich Communication Services) messaging in Google’s Messages app.

2. It collects diagnostic and crash data to ensure these services operate smoothly.

3. Please see the Google Play store entry for Google’s Messages app for more information on Carrier Services’ data collection and sharing practices in support of RCS messaging.

1. Your phone always listens so it knows what to do when you disable airplane mode.This app did an update on 12/3/20 and ever since then I have been having problems sending and receiving text messages.

2. Carrier was made aware of strange issues with coverage, but hasn't resolved it, and this has been constantly getting updated the past month, which means something is going on on both ends.Idk what Google did; this nonsense has been going on since mid-May.

3. I lost connection a couple times and errantly blamed it on a "no phone zone"...not the case! Imagine your life was on the line and you couldn't call for help because of this bug? With how much importance we place on our cell phones, you'd think this would be a high priority fix.

4. I finally narrowed it down to what the culprit was and uninstall this app and my text messaging is working great, back to normal!!Clearly there is an issue with this release because those using it claim the beta version "fixes" the connectivity issues.

5. Hope you guys at Google are working fast on getting an update to fix all these bugs on a new update that it's available for everybody (connectivity, sound, etc., which I'm also experiencing on my phone).

6. Airplane mode does seem to inhibit mobile data and phone transmission.

7. An issue I've been experiencing is the Google verification stuff will not work on cellular data.

8. For the past two days my texts messages have not been sending like normal.

9. Sometimes the App simply does not open and other times only one of the options such as paying your bill can be opened and looked at but you can do nothing about payment arrangements or actually making a payment so you are forced to call T-Mobile and then you are forced to be hand strong into a $10 fee.

10. It made it so I couldn't send any sms messages at all! I could still receive sms (about 10-15 minutes later than they actually sent it) but I could not send.

11. It will not allow me to access any of the correct features that should be easily accessible While it may have initially been intriguing the extra actions of the app have lost my interest.

1. Fix Carrier Services Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Carrier Services: Restarting the app will resolve most errors.
2. Update the Carrier Services App. Here is how:
   1. On Android goto PlayStore » Search for "Carrier Services" » Open Carrier Services » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Carrier Services » click "UPDATE".
3. Clear Carrier Services app cache: Clearing cached data will force your app to retrieve the latest data directly from Carrier Services servers.
   1. On Android, goto Settings » Apps » Select "Carrier Services" » click Storage » click "Clear Cache".
4. Check Carrier Services app permissions. If any of these permissions required to use your device's features are disenabled, Carrier Services might not work.
5. Uninstall and reinstall Carrier Services. If nothing else has worked, completely uninstall Carrier Services then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Carrier Services not working

2. Fix Carrier Services Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Carrier Services be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Carrier Services not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Carrier Services may not be able to connect to the Internet when running in the background.