Published by Toronto Police Service (TPS)

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Why should I report an Issue with Toronto Police Service Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Toronto Police Service (TPS) to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Toronto Police Service Customer Insights

1. Needs to be designed with the end user in mind and not by police people.nice workT P SFor example, in the latest alert it says "Para PamAm" and then near the end it uses the correct name "Parapan Am." And also, in the same alert, it had "York University" in brackets AFTER the period of the previous sentence.

2. criminal activities that could be happening in said marked location, as well as the recording of audio and video as required for the individual reporting,.Garbage. Hasn't been updated in 4 years... information on Neighbourhood officers is not up to date.

3. I believe, there should be a feature were the app uses the location GPS of the phone so that they can mark the location where the distress is happening as well as the option to choose from a list of the variety of activities that could happened.

4. It's as if they don't care but I'm sure it's because they don't have the personnel to dedicate resources to this program.Thank you for your service!Well it is garbageI downloaded this app assuming that a silent messaging feature to 911 would be included... I guess it's not there yet.

5. Extremely important for shooter/homicide situations and the potential victim is trying to hide while silently getting help.App provides basix static information and just links to existing websites.

6. I believe these official messages from the Toronto Police Service should be formally formatted and grammatically checked to be correct.

7. Compliments will take you directly to Toronto Police Services but Complaints takes you to a webpage offsite that has nothing to do with TPS.

8. Need more integration with photo/video smarthome functionality.

9. Good luck on improving the app!Very unimpressed.

10. I'm not receiving any public safety notices.

11. Apps is not intuitive.

Steps to Troubleshoot & Fix Toronto Police Service Issues

1. Fix Toronto Police Service Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Toronto Police Service: Restarting the app will resolve most errors.
  2. Update the Toronto Police Service App. Here is how:
    1. On Android goto PlayStore » Search for "Toronto Police Service" » Open Toronto Police Service Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Toronto Police Service » click "UPDATE".
  3. Clear Toronto Police Service Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Toronto Police Service servers.
    1. On Android, goto Settings » Apps » Select "Toronto Police Service Mobile" » click Storage » click "Clear Cache".
  4. Check Toronto Police Service app permissions. If any of these permissions required to use your device's features are disenabled, Toronto Police Service might not work.
  5. Uninstall and reinstall Toronto Police Service. If nothing else has worked, completely uninstall Toronto Police Service then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Toronto Police Service not working


2. Fix Toronto Police Service Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Toronto Police Service be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Toronto Police Service not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Toronto Police Service may not be able to connect to the Internet when running in the background.

Reported Issues