Published by ANT+ on Jun 26, 2023

Report an issue with ANT USB Service.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with ANT USB Service?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of ANT+ to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact ANT USB Service image 1 contact ANT USB Service image 2

About ANT USB Service

1. Among other use cases, ANT wireless technology allows communication with millions of ANT+ devices in existence, including some of the most popular sport, fitness and personal health applications such as a heart rate straps, running foot pods, cycling power meters, weight scales, blood pressure monitors and more. -Connection of ANT USB sticks requires your phone to have USB Host support, if the Play Store allows you to install this ANT USB Service on your phone, your phone should support USB Host, and all that is required is a USB OTG cable and an ANT USB Stick. -Some devices (eg Motorola XOOM, Gateway TP-A60/Acer Iconia A500) will suspend the USB when the screen turns off, which will kill any ANT connections.

2. In this case your only option is to encourage the developers of that application to update their app to use a more recent version. (If your application is not detecting the USB stick, please test if one of our sample apps can detect it, for example you can install and test the ANT+ Plugins and the ANT+ Plugin Sampler.

3. This is a hardware limitation and a workaround must be added by individual apps. -Applications using very old versions of our interfaces may only work with built-in ANT support and not support ANT devices attached via this USB Service.

4. The ANT USB Service enables ANT wireless communication over a supported* ANT USB stick connected to your phone in conjunction with the ANT Radio Service.

5. If you can connect to the stick with some apps, but not others, it probably indicates that the problem apps are using the very old legacy interfaces.

ANT USB Service Customer Insights

1. I just attached the ANT key to the cable which I then plugged into the tablet and Rouvy found the heart rate monitor! Saved me a lot of money as I did not need to buy another heart rate monitor! Thanks to Google! This software has to be installed together with ANT Radio Service ANT+ ANT+ Plugins Service ANT+ My tablet is a Lennovo running Android 9.

2. This software is for tablets that do not have ANT+ support already builtin.Not entirely sure I remember what this does in reality, but it's a system managed background service (optional) ADDon I came acrossed that handled something to do with Boosting signal clarity I believe in satellite based radio apps such as spotify, pandora and last.fm streaming apps.

3. I was able to connect my ANT+ heart rate monitor to my tablet and Rouvy was able to connect! I used a cheap Micro USB (Male) to USB 2.0 (Female) Adapter and an old ANT+ usb key that came with my old Garmin Forerunner.

4. I found it in a forum when troubleshooting connectivity issues over usb when connected to my car audio unit (Android Auto Mode.) If so wasn't much improvement but it solved my issues.Thanks I expecting app like this I have a USB drive it is work AT the phone when we connect it.

5. My main problem something else my USB drive( 64 GB) DRIVE BUT WHEN WE CONNECT WITH MY LED A SMART LG LED BUT IT DOESN'T PLAY AT THE SAME TIME CONNECT MOBILE PHONES APPEAR WORK ISN'T CREAT PROBLEM SO PLEASE SUGGEST ME HOW IT WORKS IN MY LED ELSE MY PHONE SEVERAL TIMES I ERASED IT BUT NOT CHANGED CONNECT.

6. With the software installed, no configuration was needed.

7. Worked perfectly.

8. WHEN I CONNECT LED ON SCREEN WROTE..STORAGE UNITS NOT AVAILABLE .WHY IN MOBILE PICKGot my Pixel 3a connected with the Anself Ant+ USB stick! (with the help of the USB dongle that came with my Pixel) I paired my Garmin HRM Run heart rate monitor with no problem to use with Elite HRV.I never use this, and I consider it a PUA [Potentially Unwanted Application] Do not force apps onto a device and make it a system application.I get message saying this app was built for an older version of Android check for updates but there ain't anyThis helped me solve issue with car connection via usb.

Steps to Troubleshoot & Fix ANT USB Service Issues

1. Fix ANT USB Service Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ANT USB Service: Restarting the app will resolve most errors.
  2. Update the ANT USB Service App. Here is how:
    1. On Android goto PlayStore » Search for "ANT USB Service" » Open ANT USB Service » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ANT USB Service » click "UPDATE".
  3. Clear ANT USB Service app cache: Clearing cached data will force your app to retrieve the latest data directly from ANT USB Service servers.
    1. On Android, goto Settings » Apps » Select "ANT USB Service" » click Storage » click "Clear Cache".
  4. Check ANT USB Service app permissions. If any of these permissions required to use your device's features are disenabled, ANT USB Service might not work.
  5. Uninstall and reinstall ANT USB Service. If nothing else has worked, completely uninstall ANT USB Service then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ANT USB Service not working


2. Fix ANT USB Service Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ANT USB Service be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ANT USB Service not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ANT USB Service may not be able to connect to the Internet when running in the background.

Reported Issues