Published by Google LLC on Nov 13, 2024

contact Google Photos Chat with our AI-based Google Photos Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Google Photos?



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Why chat with our AI Google Photos Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Google Photos.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Storage is a great option, in fact, I found a number of photos I have been able to find, uploaded from a few phones back, awesome! However, ordering by date is less important to me, although it's good as a reminder of where I was or what I was doing.

2. Google Photos in conjunction with a plan like Google 1 for more cloud storage is a beautiful match and works seamlessly.This app is still really good, and I really like the editing features in it.

3. It's fine if some users like it - just give us the option to turn it off and go back to the previous memories experience.I've enjoyed Google photos for years but lately it's acting pretty strange.

4. Especially paying for storage, you'd think you could make that a feature...It's great and has some really good features, but it keeps deleting select photos from my files and won't show up in my trash.

5. For example the quality of my pictures and videos are affected once they are uploaded to Google photos.

6. But sometimes my pictures are saved (under the 'photos' tab on the app) but will appear under a different date than when I took the pic/screenshot.

7. I know others have this problem, and I need it fixed because I have really good photos I don't want deleted.

8. I have great camera quality and it just doesn't compare once they are on Google photos.

9. As a minimum, I would like to tag photos, or create categories where I can see an album of related image, as with Samsung Gallery, this is how I find what I like to revisit.

10. This problem is only happening under the 'photos' tab on the app, but it works fine under the other tabs.

11. It found a bunch of photos for me that looked like they needed rotation and offered to rotate them, on top of that I could select exactly how they should be rotated.

Steps to Troubleshoot & Fix Google Photos Issues

1. Fix Google Photos Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Google Photos: Restarting the app will resolve most errors.
  2. Update the Google Photos App. Here is how:
    1. On Android goto PlayStore » Search for "Google Photos" » Open Google Photos » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Google Photos » click "UPDATE".
  3. Clear Google Photos app cache: Clearing cached data will force your app to retrieve the latest data directly from Google Photos servers.
    1. On Android, goto Settings » Apps » Select "Google Photos" » click Storage » click "Clear Cache".
  4. Check Google Photos app permissions. If any of these permissions required to use your device's features are disenabled, Google Photos might not work.
  5. Uninstall and reinstall Google Photos. If nothing else has worked, completely uninstall Google Photos then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Google Photos not working


2. Fix Google Photos Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Google Photos be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Google Photos not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Google Photos may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 years ago by Christa

Hello, I received photos in the mail that are not mine. Please tell me how to return these. Thanks!

— 3 years ago by Sam Fox

Photos on Google photos are blank, and won't load. Wifi and data are both working, and the original photos have been deleted after Google photos told me they were backed up!

— 3 years ago by Grace Stamper

FedEx said they delivered my Google Photo Book order #417334101547833641030 but it was not at my door. Tracking #9261290980716961362784. I need another book printed and sent ASAP please

— 4 years ago by Abby davis

My friends and I crewated a shared google photos album and all the photos have saved into my normal camera roll on google photos taking up all my storage and now I have no storage left. I would like some help getting rid of the pictures that weren’t meant to be there or to have more storage added