Contact Project Baseline Customer Service

Why should I report an Issue with Project Baseline?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Google LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Participate in research from your home: Find research opportunities that fit your health and interests, and do activities for studies you’ve joined through Baseline.

2. Project Baseline connects people with opportunities to advance science, in a way that’s easy, meaningful, and blends with daily life.

3. Our research areas include COVID-19, heart health, irritable bowel disease, mental health, sleep, and many more.

4. Discover research findings and health insights: Learn how your contributions are moving science forward.

5. Contribute securely: Project Baseline keeps your data private and safe.

6. Participate in clinical research from home and help change the world.

7. Together we can improve health for all.

8. You may also get the chance to test new technology.

9. We hope you’ll join us!

10. Note: This app is available to Project Baseline participants.

1. I feel like while I'm learning about me they are learning important things that will help bring cures to our health care.very rewardingPerfect app if your not shy about giving out personal health information, they help the community through health studies.Even though I indicated no symptoms, the survey requires me to pick a symptom I had in the last 14 days in order to go to the next question.I truly enjoy being a Project Baseline Explorer and study participant.

2. customer support not helpful ...I am happy to be in the study but do not like the time it takes to get issues resolved.Scheduled appointment using app which says ALL TIMES ARE CENTRAL TIME.

3. I just get the following error: "Hmm, something went wrong Sorry about that! Please try again later or contact the Project Baseline team if the error persists."Regular surveys don't show up in the app; the website is needed for that.

4. End page: YOUR APPOINTMENT IS SCHEDULED FOR 11:15 CENTRAL TIME followed by an email saying You Have an Appointment 11:15 EASTERN TIME.

5. Managing studies still requires you to though (even though the webpage opens in the app) - which means annoying Google sign-in again.

6. Shortly after confirming to them that I wanted to join and to myself that there where no disqualifying factors I received a terse response that cryptically & dismissively said that I didn't qualify.

7. Neither I nor the testing site is in the Central Time Zone, but I can do math.

8. But recently notifications have started coming in (yay!), and I'm able to fill out more surveys without having to go to the website (was really annoying).

9. Maps routinely picks circuitous route over direct and reroutes randomly based on in car conversations.I can't even register.

10. I'm left wondering why I would bother with the app.Spent a month considering joining 1 of their studies.

11. The staff have all been really kind and a pleasure to work with and you can tell that they really believe in what they are working on...and I do as well.

1. Fix Project Baseline Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Project Baseline: Restarting the app will resolve most errors.
2. Update the Project Baseline App. Here is how:
   1. On Android goto PlayStore » Search for "Project Baseline" » Open Project Baseline » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Project Baseline » click "UPDATE".
3. Clear Project Baseline app cache: Clearing cached data will force your app to retrieve the latest data directly from Project Baseline servers.
   1. On Android, goto Settings » Apps » Select "Project Baseline" » click Storage » click "Clear Cache".
4. Check Project Baseline app permissions. If any of these permissions required to use your device's features are disenabled, Project Baseline might not work.
5. Uninstall and reinstall Project Baseline. If nothing else has worked, completely uninstall Project Baseline then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Project Baseline not working

2. Fix Project Baseline Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Project Baseline be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Project Baseline not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Project Baseline may not be able to connect to the Internet when running in the background.