Contact Piano Customer Service

Why should I report an Issue with Piano - Play & Learn Music?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Gismart to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can't play or even SEE the game without signing up for their 7 day free trial....and in order to do that, you have to register a payment method, so they can automatically take your money (an outrageous $39.99 at that!) when you inevitabley forget to cancel before the 7 days is up.

2. it pops up a "free" trial thing but in order to register for that "free" trail you have to put in a payment option.I wanted to give the benefit of the doubt-- got the 3 day free trial to give it it's best shot (and immediately cancelled that subscription because it would have automatically charged me $89.99 for a year and I definitely can't afford that).

3. What is the whole point of having the option "No" if it's still going to make us do the free trial??!!!As a music lover and a person who plays rhythm games like Guitar Hero and the like, learn from the guys whose formula works.

4. Either you play a clicker for a player to sync the timing with for the notes, or play the accompaniment to the notes so that a player has something to base their timing on and not just the keys hitting the line.

5. Neutral: the accuracy of timing is more important than getting the notes correct; my first 3* in 10 songs was testing that.

6. If you like fast upbeat songs that have a nice rythm, this is not the piano app for you! Please people, do not wast your time with this game! I got this app because i love piano music.

7. But the way you've built the system for this game is just going to throw a player's timing off.

8. Each player will have a version of a song's speed they may play the notes in their head with, so your formula will not work.

9. The touch interface is inaccurate-- even after using my stylus instead of my fingers I was having a difficult time playing the notes at all sometimes, much less accurately-- either the interface would confuse notes or react to no touch at all at times.

10. Bug: it has a tendency to double or triple strike notes at random (read a single press as multiple) which has caused a few sour note fails.

11. I don't understand with other apps you can have the free trial WITHOUT having to link it to your credit card but with this you have to even though you tap "No".

1. Fix Piano Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Piano: Restarting the app will resolve most errors.
2. Update the Piano App. Here is how:
   1. On Android goto PlayStore » Search for "Piano" » Open Piano - Play & Learn Music » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Piano » click "UPDATE".
3. Clear Piano - Play & Learn Music app cache: Clearing cached data will force your app to retrieve the latest data directly from Piano servers.
   1. On Android, goto Settings » Apps » Select "Piano - Play & Learn Music" » click Storage » click "Clear Cache".
4. Check Piano app permissions. If any of these permissions required to use your device's features are disenabled, Piano might not work.
5. Uninstall and reinstall Piano. If nothing else has worked, completely uninstall Piano then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Piano not working

2. Fix Piano Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Piano be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Piano not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Piano may not be able to connect to the Internet when running in the background.