Contact SmartHQ Service Customer Service

Why should I report an Issue with SmartHQ Service?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GE Appliances to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Service technicians can share diagnostics data extracted from the appliances with a Master Technician or a GE Technical Assistance Group (TAG) technician.

2. For a nominal monthly subscription, technicians can efficiently and effectively address issues using advanced digital methods, resulting in a happy GE appliance owner.

3. Comprehensive view of recorded diagnostics data of the connected appliance.

4. Gone are the days when technicians had to use screwdrivers and wrenches to partially disassemble an appliance just to verify that a specific component was functional.

5. The GE appliances perform self-diagnostics and provides resulting data to the technician.

6. Allows technician to understand performance issues occurring within the appliance.

7. Ensures the software running on the appliance is up to date, improving the lifetime ownership experience for the consumer.

8. Gives the technician the ability to turn all components such as valves, fans or compressors ON and OFF to test their functionality.

9. SmartHQ Service is the best digital diagnostics tool in the industry!

10. Offers a high-level consumer-oriented overview of the applicable GE appliance.

11. User-friendly "Google-like" search of the GEA service document database.

1. Seems like a bunch of generation zeros and want to do zero on the appTech support is horrible, Android app won't even start, smarthq device won't talk with appliance most of the time, go to download software updates for appliance and itjust sits there doing nothing, all around good thought but needs tons of work.For the most part diagnosing, this device is very helpful.

2. What started out as a good idea sure has plummeted into the bowels of the earth.. the software is useless as it says needs to be updated but just sits in pending status and never downloads.

3. 4 days later and no response to request for access to the product I paid for.For those of you who are downing this app you have to have the Newfi device to hookup to the appliance.

4. I gave up and just now after three or so weeks i decided to check in, and i still dont have permission.Up to 30 minutes to update, rediculous.

5. Confusing login process, must ask permission of GE to access stove via wifi.

6. Don't even know why I downloaded in the first place.Every time I go to open this in a customer's house it has to do an app update.

7. I have been using mine and it works fine so far.Amazing! Saves time and extra trips! Wish every manufacturer had this.

8. Can't use some features like air fryer w/o GE permission? This app is the one a consumer is direct to in stove manual.

9. I think it needs someThis is the app the site sends you to, yet you have to file for permission to use.

10. Unfortunately when trying to do a firmware updateit will take time out and you are unable to restart the download.

11. Just want to access all features of this very expensive product.

1. Fix SmartHQ Service Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SmartHQ Service: Restarting the app will resolve most errors.
2. Update the SmartHQ Service App. Here is how:
   1. On Android goto PlayStore » Search for "SmartHQ Service" » Open SmartHQ Service » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SmartHQ Service » click "UPDATE".
3. Clear SmartHQ Service app cache: Clearing cached data will force your app to retrieve the latest data directly from SmartHQ Service servers.
   1. On Android, goto Settings » Apps » Select "SmartHQ Service" » click Storage » click "Clear Cache".
4. Check SmartHQ Service app permissions. If any of these permissions required to use your device's features are disenabled, SmartHQ Service might not work.
5. Uninstall and reinstall SmartHQ Service. If nothing else has worked, completely uninstall SmartHQ Service then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SmartHQ Service not working

2. Fix SmartHQ Service Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SmartHQ Service be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SmartHQ Service not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SmartHQ Service may not be able to connect to the Internet when running in the background.