Contact Old Navy Customer Service

Why should I report an Issue with Old Navy: Fashion at a Value!?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Gap Official to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Shop for deals conveniently in the online shopping store that brings you all the clothes you’ll need for any day, rain or shine.

2. Shop everything from maternity clothes and kids shoes to teen clothes and swimwear with Old Navy.

3. Mens clothes, womens fashion, kids clothing, accessories and more, available 24/7.

4. Find the best of shopping apps for men, women, and children, with styles that will help you create your perfect outfit.

5. Kids fashion or baby clothes.

6. Discover all the feel-good fashion & fantastic deals you’ve come to expect.

7. Dresses, shoes, jeans, swimsuits, you name it – Old Navy has you covered.

8. Experience instant ‘appiness’ with the new and improved Old Navy app!

9. It's the ultimate shopping experience, right at your fingertips.

10. Download the Old Navy app now and refresh your closet.

11. Is your wardrobe in need of some spring cleaning?

1. Sometimes it doesn't load, sometimes it tells you an item doesn't exist, it doesn't take you back to the same spot on the page after you view an item, etc.

2. It hardly ever works, (crashes, stays stuck on the loading screen, constantly takes you back to the top of the page for no reason) and NEVER works during a sale.

3. When I try to load the "shop" page, it gets stuck on a loading screen permanently.

4. Gap, Inc... FIX YOUR BROKEN APP!App has been super glitchy, doesn't load properly.

5. If I click on an item to see more sizes, color, etc., it doesn't hold my place and just puts me back at the top of the screen.

6. And half the time even if it opens, when I select a category to shop, I get an "uh-oh something went wrong" page.

7. How is this a good shopping experience?App has not been able to load consistently for months.

8. I'm not going to repeatedly scroll through the same 100+ items just to get back to the same item I was looking at previously.This app is so bad.

9. For how much money this company has, you'd think they'd have better technology.The Old Navy app has been consistently frustrating and glitchy for months now.

10. I am now seeing multiple tiles for the same exact product (color and all) when searching for items in a particular category.

11. App keeps telling me pages cannot be found, when I'm scrolling through items it will put me back at the top of my search.

1. Fix Old Navy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Old Navy: Restarting the app will resolve most errors.
2. Update the Old Navy App. Here is how:
   1. On Android goto PlayStore » Search for "Old Navy" » Open Old Navy: Fashion at a Value! » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Old Navy » click "UPDATE".
3. Clear Old Navy: Fashion at a Value! app cache: Clearing cached data will force your app to retrieve the latest data directly from Old Navy servers.
   1. On Android, goto Settings » Apps » Select "Old Navy: Fashion at a Value!" » click Storage » click "Clear Cache".
4. Check Old Navy app permissions. If any of these permissions required to use your device's features are disenabled, Old Navy might not work.
5. Uninstall and reinstall Old Navy. If nothing else has worked, completely uninstall Old Navy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Old Navy not working

2. Fix Old Navy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Old Navy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Old Navy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Old Navy may not be able to connect to the Internet when running in the background.