Published by Gap Official on Apr 16, 2024

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Why should I report an Issue with Athleta: Athletic Clothes?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Gap Official to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Athleta: Athletic Clothes

1. The Athleta clothing app makes online shopping for athleisure, bras, yoga pants, and exercise clothes easier than ever before.

2. From yoga, hiking, running, and beyond, the Athleta app offers a wide selection of clothing fit for every athlete and every lifestyle.

3. We want to help you achieve your fitness goals with AthletaWell – a community specially created to support you in your wellness journey with workouts, self-care, and fitness.

4. Join the supportive fitness community on AthletaWell for workouts and self-care tips to build your healthy habits.

5. Fitness, wellness, and healthy habits are integral to our well-being – that’s why we offer more than just clothing.

6. The Athleta app simplifies the shopping experience with an easy-to-use and intuitive checkout process.

7. Shop the latest clothing trends for every sport, activity, exercise, workout, and lifestyle.

8. It’s never been easier for you to manage your Gap Inc. credit cards. Store your Gap Inc. credit cards, check your balance, track points, redeem Rewards, and pay your bill in our app’s Wallet section.

9. Download the Athleta app and join our mission to ignite the limitless potential of all women and girls.

10. Find yoga pants, bras, running clothes and so much more right from our app.

11. Looking for the perfect workout apparel? Athleta has you covered.

Athleta Customer Insights

1. The app will open but as soon as you click on anything, it just spins and won't load.

2. Frustrating that I can still get the notifications for sales, but just can't shop.This app fails to load on a regular basis.

3. App is annoying though because everytime you scroll down and click on an item, then press back to continue browsing, it automatically takes you to the top of the page again.

4. amazing quality, top notch customer service, app makes it easy to shop Edited to add that in recent months that this app does not work properly.

5. It will open but as soon as I click on shop it just spins and spins.

6. I open it and it just spins and spins, never loading the shop page.

7. Consistently asking me to login (even the same day) while just browsing, frequently failing to load, and now adding frequent crashes regularly making it impossible to load.

8. I'd shop a lot more if it actually workedAndroid user: app fails to load ( or is otherwise extremely slow).

9. App needs improvements.Fails to load majority of the time.

10. I open the app and get a blank white screen that usually doesn't load anything.

11. While shopping (which isn't that what this app is for??) if you click on an item and go back to the previous page it brings you back to the top, not to where you had already scrolled down to.

Steps to Troubleshoot & Fix Athleta Issues

1. Fix Athleta Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Athleta: Restarting the app will resolve most errors.
  2. Update the Athleta App. Here is how:
    1. On Android goto PlayStore » Search for "Athleta" » Open Athleta: Athletic Clothes » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Athleta » click "UPDATE".
  3. Clear Athleta: Athletic Clothes app cache: Clearing cached data will force your app to retrieve the latest data directly from Athleta servers.
    1. On Android, goto Settings » Apps » Select "Athleta: Athletic Clothes" » click Storage » click "Clear Cache".
  4. Check Athleta app permissions. If any of these permissions required to use your device's features are disenabled, Athleta might not work.
  5. Uninstall and reinstall Athleta. If nothing else has worked, completely uninstall Athleta then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Athleta not working


2. Fix Athleta Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Athleta be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Athleta not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Athleta may not be able to connect to the Internet when running in the background.

Reported Issues

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