Contact Chicago Transit Customer Service

Why should I report an Issue with Chicago Transit - CTA?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Dixon Mobility, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The pay app version also needs a PACE bus feature for all the route numbers, destinational directions as well with time & travel anouncements included too.Well works, but the ads are annoying.

2. The ads turn voice in the places that I try to be quiet, and last sometimes for several seconds, when you try to catch the bus, and cannot see the time, before the ad ends.downloaded this for like a week and the past couple of days the trip planner just doesn't work.

3. CTA L train feature needs destinational directions going both ways in Vice Versas with time & travel anouncements just like for the CTA buses.

4. It was so easy to open the trip planner, put in where we wanted to go and it showed us multiple transit options with times and how to get to the closest stop.

5. As well as many other apps, it needs to be updated immediately & frequently as changes are taking place on the whole entire CTA/RTA transit systems.

6. App has not been working for almost a month now.Installed it, looked up one route, then immediately uninstalled.

7. Really? Are you sure? Because my deletion if this app says you're wrong.After a major update, the app stopped working.

8. I've tried using it with and without wifi, clearing the cache, reinstalling the app, and restarting my phone.

9. The trip planner is amazing.

10. We were in town for only one day and purchased an unlimited transit pass for the day.

11. I've no choice but change to another app.App is no longer showing any information, not working at all.

1. Fix Chicago Transit Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Chicago Transit: Restarting the app will resolve most errors.
2. Update the Chicago Transit App. Here is how:
   1. On Android goto PlayStore » Search for "Chicago Transit" » Open Chicago Transit - CTA » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Chicago Transit » click "UPDATE".
3. Clear Chicago Transit - CTA app cache: Clearing cached data will force your app to retrieve the latest data directly from Chicago Transit servers.
   1. On Android, goto Settings » Apps » Select "Chicago Transit - CTA" » click Storage » click "Clear Cache".
4. Check Chicago Transit app permissions. If any of these permissions required to use your device's features are disenabled, Chicago Transit might not work.
5. Uninstall and reinstall Chicago Transit. If nothing else has worked, completely uninstall Chicago Transit then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Chicago Transit not working

2. Fix Chicago Transit Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Chicago Transit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Chicago Transit not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Chicago Transit may not be able to connect to the Internet when running in the background.