Contact FortiClient VPN Customer Service

Why should I report an Issue with FortiClient VPN?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Fortinet to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This Free FortiClient VPN App allows you to create a secure Virtual Private Network (VPN) connection using IPSec or SSL VPN "Tunnel Mode" connections between your Android device and FortiGate Firewall.

2. The VPN features included in this free app are limited so upgrade to FortiClient - Fabric Agent for advanced functionality and technical support.

3. Your connection will be fully encrypted and all traffic will be sent over the secure tunnel.

4. This easy to use app supports both SSL and IPSec VPN with FortiToken support.

5. Please Note: Android OS v5. 0 and newer are supported.

6. For any feedback or issues, you may contact us at android@fortinet.

1. Let me know what you need from me to help get this fixed.Please allow choosing the browser with Single Sign On enabled! In our work profiles we have no Chrome browser installed, only Edge, and this does not allow forticlient vpn with single sign on enabled to connect, as it requires Chrome (and this cannot be changed)Can't be used in Chrome OS.

2. This could be more beautiful.Doesn't seem to have the auto-connect feature the legacy client does, the ability to get directly to the Android WiFi and app settings menu's in-app causes security problems for kiosk devices that are locked to operating only a few apps.

3. You should never remove functionality without good reason and security holes in an app that is primarily used for business and corporate users is a huge issue.rubbish,cant even install,complicated and timeconsuming.Works well, but can tweak a few spot to be excellent.

4. I think it used to save username in a previous version but not anymore.FortiNet VPN using FortiToken on a FortiGate firewall.

5. I get disconnections all the time and I don't even realize it for a while.additionally the ability to save username and password would be useful.

6. It worked about 6 months ago but stopped working last fall after the app was updated.Fortinet is too big to make an app like that.

7. Since the last update the app crashes with the initial message to enable unrestricted battery usage.

8. I use Android 13 and have the latest version of FortiClient.

9. It could be greatly improved if it gave a notification upon disconnect and an option to reconnect.

10. I have a Samsung Galaxy Note 9 w/the latest, released OS.

11. Less important but still irritatingly the app can only be exited by pressing the home button rather than tapping back repeatedly.

1. Fix FortiClient VPN Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FortiClient VPN: Restarting the app will resolve most errors.
2. Update the FortiClient VPN App. Here is how:
   1. On Android goto PlayStore » Search for "FortiClient VPN" » Open FortiClient VPN » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FortiClient VPN » click "UPDATE".
3. Clear FortiClient VPN app cache: Clearing cached data will force your app to retrieve the latest data directly from FortiClient VPN servers.
   1. On Android, goto Settings » Apps » Select "FortiClient VPN" » click Storage » click "Clear Cache".
4. Check FortiClient VPN app permissions. If any of these permissions required to use your device's features are disenabled, FortiClient VPN might not work.
5. Uninstall and reinstall FortiClient VPN. If nothing else has worked, completely uninstall FortiClient VPN then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FortiClient VPN not working

2. Fix FortiClient VPN Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FortiClient VPN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FortiClient VPN not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FortiClient VPN may not be able to connect to the Internet when running in the background.