Contact FortiClient 6.0 (Legacy) Customer Service

Why should I report an Issue with FortiClient 6.0 (Legacy)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Fortinet to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Otherwise it's a good app.Please add SHA256 support:: Hi Team, I had been using this app to connect customer network having Fortinet/Fortigate VPN setup.. Previously this app was working fine but recently my customer has updated Authentication to SHA256, which this app doesn't support yet... Hence it stopped connecting and i am stuck with laptop client only... Therefore, i am going to request you guys to please add support for SHA256 and higher in FortiClient Android app for its seamless functioning...Very bad.. it needs permission for photos, controlling your calls, recording, camera, etc.. Also they ask to monitor traffic..This app doesn't autostart with my Samsung Galaxy S7 smartphone or ASUS Zenpad 3S 10 tablet anymore.

2. Cannot turn off the nag screen to give the app permissions I do not want to give it...Galaxy S10 app locks up when connecting freezes and quits responding force stop required to kill it, from fw logs it isn't even trying to connect at all, thanks Fortinet for another garbage appEasy to use & secured.

3. Otherwise, this works fine, able to connect to network with no issue.Tired of it prompting me to allow it to access photos and camera.

4. The autostart option is enabled in settings of both FortiNet and my tablet.Don't understand why it keeps insisting to need access to camera, photos, etc.

5. For some reason it doesn't show in the app overview page, so you need to click on the icon.

6. User needs to manually change the app settings.

7. Otherwise it's been great.can run on Chrome OS, it always launch into an empty window.

8. Old but works on new devices just fine.

9. Also, wish it could be activated from the notification shade like you can with more up to date VPN clients.

10. No way to import like on Windows, so you have to input everything manually.

11. Please allow this prompt to be disabled.

1. Fix FortiClient 6.0 (Legacy) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FortiClient 6.0 (Legacy): Restarting the app will resolve most errors.
2. Update the FortiClient 6.0 (Legacy) App. Here is how:
   1. On Android goto PlayStore » Search for "FortiClient 6.0 (Legacy)" » Open FortiClient 6.0 (Legacy) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FortiClient 6.0 (Legacy) » click "UPDATE".
3. Clear FortiClient 6.0 (Legacy) app cache: Clearing cached data will force your app to retrieve the latest data directly from FortiClient 6.0 (Legacy) servers.
   1. On Android, goto Settings » Apps » Select "FortiClient 6.0 (Legacy)" » click Storage » click "Clear Cache".
4. Check FortiClient 6.0 (Legacy) app permissions. If any of these permissions required to use your device's features are disenabled, FortiClient 6.0 (Legacy) might not work.
5. Uninstall and reinstall FortiClient 6.0 (Legacy). If nothing else has worked, completely uninstall FortiClient 6.0 (Legacy) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FortiClient 6.0 (Legacy) not working

2. Fix FortiClient 6.0 (Legacy) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FortiClient 6.0 (Legacy) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FortiClient 6.0 (Legacy) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FortiClient 6.0 (Legacy) may not be able to connect to the Internet when running in the background.