Contact Folio Customer Service

Why should I report an Issue with Folio: Digital Wallet App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Folio Technologies to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Folio revolutionizes how you organize and access all your important documents and cards, making it the go-to digital wallet app for everything from your Driver's License to Credit Cards and Gift Cards.

2. Folio isn't just another digital wallet app; it's a comprehensive solution that scans and neatly organizes your Credit Cards, IDs, and even Gift Cards.

3. Your digital wallet gives you access to everything from your Birth Certificate to Medical Insurance, making it the ultimate credit card wallet and document holder for global citizens.

4. Folio is more than a wallet app; it's a lifestyle app that puts security, convenience, and mobility at the forefront of your digital experience.

5. With Folio, every Credit Card, Document, and Digital ID is secured with individual encryption.

6. Protect your Credit Cards, Digital ID, and other sensitive documents from unforeseen events like fire, theft, or loss.

7. With Folio , your digital wallet is not just about convenience; it's also about security.

8. Set up an account to access your documents from another device, ensuring your credit card wallet is always within reach.

9. Let Folio be your life's digital wallet.

10. Our app empowers you to carry less and do more, offering peace of mind that your Credit Cards, Digital ID, and Gift Cards are just a tap away.

11. Introducing Folio: The Ultimate Digital Wallet and ID Scanner App—Your Alternative to Apple Wallet, Google Wallet, and Stocard.

1. This app wants to be "smart" and do all the work for you but it isn't really that smart.Moved to a new phone and when Folio reinstalled none of my information was there!!! Don't put your info into this thing! The developer's response doesn't help much as they did not clearly note this during installation or use and, in these days when everything is stored on the cloud with encryption, forcing users to manually do back ups is a recipe for disaster.

2. The rest PIAI've tried this app on an iPhone 12 and also on a Samsung Flip with no success taking the photo and verifying the cards because the app forces the camera to take a picture when the card is not centered or focused.

3. Added Covid card as "other", but no way to rename, so adding more "other" could make a confusing list if you have many cards.

4. Developer, give the option to allow the user to hit a shutter button when the card is centered and focused; that would vastly improve the experience.

5. I want to add other cards (insurance and Medicare) but there only way is via camera and no matter what I do the orientation is off every time! I shoot horizontal and it comes out vertical or upside down .

6. It handled my driver's license really well, but did not have a space for health card or various other licenses.

7. This might be a great app when it matures.Actually my rating is 4.97, I would love to give it a five and will when they remove the medical card information on the opening page.

8. Having a Drivers license template but allowing each card to be renamed with the appropriate name would be great.

9. Allow more customization features, where you can rename "other" cards etc.

10. May try again later.App works fine and the scanning of ID Cards,etc is quite nice compared to other applications.

11. Here are two suggestions that would make this a 4 star, maybe 5 star app: 1) Allow user to categorize, sort/organize membership cards.

1. Fix Folio Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Folio: Restarting the app will resolve most errors.
2. Update the Folio App. Here is how:
   1. On Android goto PlayStore » Search for "Folio" » Open Folio: Digital Wallet App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Folio » click "UPDATE".
3. Clear Folio: Digital Wallet App app cache: Clearing cached data will force your app to retrieve the latest data directly from Folio servers.
   1. On Android, goto Settings » Apps » Select "Folio: Digital Wallet App" » click Storage » click "Clear Cache".
4. Check Folio app permissions. If any of these permissions required to use your device's features are disenabled, Folio might not work.
5. Uninstall and reinstall Folio. If nothing else has worked, completely uninstall Folio then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Folio not working

2. Fix Folio Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Folio be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Folio not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Folio may not be able to connect to the Internet when running in the background.