Published by First National Bank of Waterloo on Jun 12, 2024

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Why should I report an Issue with FNB Waterloo?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of First National Bank of Waterloo to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About FNB Waterloo

1. Bank conveniently and securely with First National Bank of Waterloo Mobile Banking.

2. Now you can manage your finances anytime, anywhere – from your mobile device. Getting started is easy.

3. Simply download the app and sign on with your user credentials.

4. For more information, about First National Bank of Waterloo mobile services, please visit or call us at 618-939-6194.

FNB Waterloo Customer Insights

1. It almost makes me want to switch to a bank with a functional online infrastructure.This new updated version is the worst thing to have been done.

2. This version doesn't give balances after each transaction like the old one so frequently unsure if the balance reflects pending transactionsI love this bank I HATE THE APP.

3. Constant log in issues that require calling the bank to fix with a password reset which could be resolved via email like every other app in the worldDoes not work.

4. It only works half the time, requires my password to do internal transfers, making the fingerprint feature all but useless, and tells me even less about my previous activities than the last app.

5. I turned it off and the error persists.Using Android version, I cannot log into my account.

6. App has not opened in over a week and was only a 3 star App at best when it did work.Thanks for taking away the title of my purchase.

7. Bring back the old version.This is the worst bank and app around.

8. After having many difficulties logging in I find I'm constantly being kicked out of the app and now I'm unable to login completely because it tells me wrong information.

9. I would like to know where my purchase was made at so when I go to do my budget and balance my account I can make sure I don't forget something.

10. I'll be taking my money out of this joke of a bank and I suggest you do the same.

11. I have switched to just using mobile banking website through Chrome.App is garbage and will not open on a new Samsung Galaxy.

Steps to Troubleshoot & Fix FNB Waterloo Issues

1. Fix FNB Waterloo Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart FNB Waterloo: Restarting the app will resolve most errors.
  2. Update the FNB Waterloo App. Here is how:
    1. On Android goto PlayStore » Search for "FNB Waterloo" » Open FNB Waterloo » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FNB Waterloo » click "UPDATE".
  3. Clear FNB Waterloo app cache: Clearing cached data will force your app to retrieve the latest data directly from FNB Waterloo servers.
    1. On Android, goto Settings » Apps » Select "FNB Waterloo" » click Storage » click "Clear Cache".
  4. Check FNB Waterloo app permissions. If any of these permissions required to use your device's features are disenabled, FNB Waterloo might not work.
  5. Uninstall and reinstall FNB Waterloo. If nothing else has worked, completely uninstall FNB Waterloo then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FNB Waterloo not working


2. Fix FNB Waterloo Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make FNB Waterloo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FNB Waterloo not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FNB Waterloo may not be able to connect to the Internet when running in the background.

Reported Issues