Contact Staker Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. How many others are seeing incorrect information/being lied to? I hope a better app comes out soon.I would love to give Staker App a higher rating, looks pretty and used to work but since the latest update I am unable to process any transactions on my wallet.

2. Was the app even tested before the update was published? Edit: After rebooting my phone (to finish installing Carrier Services update) everything is working correctly now.I appreciate the effort that went into V2, but I'm bummed that the ROI estimator was removed from the staking tool, and also that the current staking APY was removed from the app entirely.

3. What will make 5 stars is making the Hex stats visible on the front page again (Sold, staked, number staked) as well as returning wallet performance.

4. I have a support request in on the in app chat AND from the web site AND have reached out on Twitter and after two days there is still no response.Staker updated to allow 3 external wallets to be tracked.

5. I have stakes ending, and I can't do anything out about I have to go use other platforms to good accounting and end them! I wish I just left my stakes on the go hex site from the beginning!The original version of the app worked brilliantly.

6. However, since the recent update (April 2023) most of it doesn't work and I am unable to see the correct stats for my staked Hex.

7. The new version of Staker also frequently tells me I only have $16 in my wallet lol: I then check on-chain to find that no, I have not been hacked.

8. requesting a refund from google play.Totally unreliable app and support just beats around the bush- keeps asking the same redundant questions?.. doesnt actually fix the issue.

9. I went through the wallet setup all the way through paying the $10 to activate but then got an error saying it couldnt verify my purchase.

10. The values constantly look wrong, there are absolutely no updates to the product documentation... Simple customer service and support has really faltered.

11. I was charged for the wallet but the app still stays stuck on the "purchase wallet" screen.

1. Fix Staker Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Staker: Restarting the app will resolve most errors.
2. Update the Staker App. Here is how:
   1. On Android goto PlayStore » Search for "Staker" » Open Staker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Staker » click "UPDATE".
3. Clear Staker app cache: Clearing cached data will force your app to retrieve the latest data directly from Staker servers.
   1. On Android, goto Settings » Apps » Select "Staker" » click Storage » click "Clear Cache".
4. Check Staker app permissions. If any of these permissions required to use your device's features are disenabled, Staker might not work.
5. Uninstall and reinstall Staker. If nothing else has worked, completely uninstall Staker then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Staker not working

2. Fix Staker Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Staker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Staker not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Staker may not be able to connect to the Internet when running in the background.