Contact GoBankFFB Customer Service

Why should I report an Issue with GoBankFFB?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of First Fidelity Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. GoBankFFB is your personal financial advocate that gives you the ability to aggregate all of your financial accounts, including accounts from other banks and credit unions, into a single view.

2. To use the First Fidelity Bank Mobile app, you must be enrolled as a First Fidelity Bank Internet Banking user.

3. It’s fast, secure and makes life easier by empowering you with the tools you need to manage your finances.

4. Secure your account with a 4-digit passcode and fingerprint or face reader on supported devices.

5. Keep your transactions organized by allowing you to add tags, notes and photos of receipts and checks.

6. If you currently use our Internet Banking, simply download the app, launch it, and login with the same Internet Banking credentials.

1. I have reached out directly to FFB, no response yet.They are very efficient at your request they suggest the best way to Handel request to save time, alert to fraudent activity.Super simple and easy to use!This app does have some technical improvements over the original FFB app, but there is a MAJOR missing component.

2. When I try to update it, it only goes to this app page that has 2 options, "Uninstall" or "open"First Fidelity Bank is pleasant to work with and way better than the megabanks.

3. I figured the $4 fee I pay everytime I make a transfer would have helped ensure that we kept this feature with the new application...but alas, no.Very fast and simple!Really terrible interface.

4. It looked like i had money in my primary account but the app showed a savings account balance but showed transactions from my primary account.

5. Bank better take the overdraft fees off!!! I want the old app backWon't let me unlock my account to even use my card.

6. Every time I select FFB I'm told there's a new app update..install..I install...next time I enter, same message as though I never installed the update.

7. INTERBANK TRANSFERS HAVE BEEN REMOVED! So, you can no longer move money to another bank through this application AT ALL.

8. One star is 1 star too high.App won't sync try to update but it will not give me an option.

9. Pondering whether to change banks because the app is that bad.Terrible app.

10. Their app is straight forward and easy to use and their website is just as good as any of the competition.

11. Why can't I see current transactions....all I see is dated 17 January.

1. Fix GoBankFFB Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GoBankFFB: Restarting the app will resolve most errors.
2. Update the GoBankFFB App. Here is how:
   1. On Android goto PlayStore » Search for "GoBankFFB" » Open GoBankFFB » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GoBankFFB » click "UPDATE".
3. Clear GoBankFFB app cache: Clearing cached data will force your app to retrieve the latest data directly from GoBankFFB servers.
   1. On Android, goto Settings » Apps » Select "GoBankFFB" » click Storage » click "Clear Cache".
4. Check GoBankFFB app permissions. If any of these permissions required to use your device's features are disenabled, GoBankFFB might not work.
5. Uninstall and reinstall GoBankFFB. If nothing else has worked, completely uninstall GoBankFFB then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GoBankFFB not working

2. Fix GoBankFFB Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GoBankFFB be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GoBankFFB not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GoBankFFB may not be able to connect to the Internet when running in the background.