Contact Family Tree Builder Pro Customer Service

Why should I report an Issue with Family Tree Builder Pro?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of IWTech Mobile to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Bring your family story to life with photos & help preserve memories so they can be shared for generations to come.

2. Create and print or easily download your Family Tree in no time.

3. Begin your journey & Discover your story. - Get a fact summary for each member detailing the important date milestones including birth, marriage, siblings, grand children and great great grand children.

1. Can upgrade from free, to monthly or yearly use fee.😡😡 been trying to unsubscribe from pro but there is no unsubscribe option?? Been contacting support but they haven't replied.Why can you not add a child if there is no spouse? We can have kids without being married.

2. Sad tho cuz everything else was perfect for what I neededGood for a small child's family tree project for school, but the "person limit under the Free Plan" makes it a poor choice for any research.

3. Crashes for no apparent reason, can't even add a couple of family members before it failsGot a payment request email 2 minutes after install.

4. Uninstalled very quickly.Its very user friendly...but it give you only limited amount of entries and then it wants a fee!😡No way to delete your own account.

5. But as a free app it very helpfulEverything was great.

6. Supposed to be free.

7. Tree creation is very cumbersome.Easy to use.

8. Fields should be optional so that you can add and save with the information you have.Needs some features to ad.

9. Doesn't even recognize gedcom files.

10. Until I went to enter my kids.

11. Think twice before creating account.

1. Fix Family Tree Builder Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Family Tree Builder Pro: Restarting the app will resolve most errors.
2. Update the Family Tree Builder Pro App. Here is how:
   1. On Android goto PlayStore » Search for "Family Tree Builder Pro" » Open Family Tree Builder Pro » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Family Tree Builder Pro » click "UPDATE".
3. Clear Family Tree Builder Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from Family Tree Builder Pro servers.
   1. On Android, goto Settings » Apps » Select "Family Tree Builder Pro" » click Storage » click "Clear Cache".
4. Check Family Tree Builder Pro app permissions. If any of these permissions required to use your device's features are disenabled, Family Tree Builder Pro might not work.
5. Uninstall and reinstall Family Tree Builder Pro. If nothing else has worked, completely uninstall Family Tree Builder Pro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Family Tree Builder Pro not working

2. Fix Family Tree Builder Pro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Family Tree Builder Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Family Tree Builder Pro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Family Tree Builder Pro may not be able to connect to the Internet when running in the background.