Contact ArcGIS Navigator Customer Service

Why should I report an Issue with ArcGIS Navigator?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Esri to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Navigate to where you need to be, unlock efficiency, and improve your field workforce reliability.

2. To use Navigator, you must have an ArcGIS named user account and a Navigator license.

3. To try it out for free, go to esri. com/navigator and click 'free trial'.

1. All of my other Arc apps work.I downloaded this app, but when prompted to add my ArcGIS online info upon logging in, and I do, the app does nothing.When i sign in with my university enterprise login it brings me to a unusable screen with what appears to be a basemap with nothing on it.Good app but takes for ever to load.

2. It also integrates with the other Esri apps.Using with a licensed ArcGIS account and so far so good! We are digitizing our own roads and uploading the network dataset to ArcGIS Online, the only issue are some inconsistencies between label properties of the ArcPro project vs the Mobile mapping package (mmpk).

3. Seems like some other comments are here bc people don't have Esri accounts so it wouldn't work lolI can't even get past the sign in page🤷 ♀️.

4. I'd avoid this.It's a different experience than other navigation apps, but it lets the head office determine your route (think snow plow drivers or ambulances).

5. It just asks me to sign in to my ESRI online account, I do, then I get a blank white page that I can't move past.

6. completely unfunctional.doesn't tell you "public account user cannot access this application" until AFTER you download and install it.

7. There is no functionality of any kind, just a sign in screen with no indication of what you're signing in to or how or where to set up accounts.

8. Disappointing.When we try to connect to our local poralmit says "The server you are trying to connect to cannot be verified".

9. Beyond that, if you try to sign in, it demands access to your contacts or it won't run at all.

10. A navigation app doesn't need your friends emails and phone numbers to navigate.

11. How to fix this please?I cannot sign in.

1. Fix ArcGIS Navigator Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ArcGIS Navigator: Restarting the app will resolve most errors.
2. Update the ArcGIS Navigator App. Here is how:
   1. On Android goto PlayStore » Search for "ArcGIS Navigator" » Open ArcGIS Navigator » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ArcGIS Navigator » click "UPDATE".
3. Clear ArcGIS Navigator app cache: Clearing cached data will force your app to retrieve the latest data directly from ArcGIS Navigator servers.
   1. On Android, goto Settings » Apps » Select "ArcGIS Navigator" » click Storage » click "Clear Cache".
4. Check ArcGIS Navigator app permissions. If any of these permissions required to use your device's features are disenabled, ArcGIS Navigator might not work.
5. Uninstall and reinstall ArcGIS Navigator. If nothing else has worked, completely uninstall ArcGIS Navigator then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ArcGIS Navigator not working

2. Fix ArcGIS Navigator Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ArcGIS Navigator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ArcGIS Navigator not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ArcGIS Navigator may not be able to connect to the Internet when running in the background.