Contact Horizon Explorer AR Customer Service

Why should I report an Issue with Horizon Explorer AR?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Arrow Software Development to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Live airplanes: Enable planes from the settings menu, then point at a plane to see the flight number, origin, destination, altitude and current airspeed of any commercial airline plane you can see.

2. Horizon Explorer will show mountain & hill peak names, lakes or forests, the names & designations of roads, and many buildings.

3. If you are in a tall building, or otherwise not standing on the ground, enable "Tall Building mode" and optionally set your altitude using the slider.

4. Horizon Explorer works worldwide, but works best on top of a hill with an unobstructed view of your surroundings.

5. You can drag the horizon line with your finger to line up with the camera if the automatic tracking is not working very well.

6. Or try waving your phone around in the air in a figure 8, then press "align using compass" to calibrate the compass.

7. Point your camera at a landmark you can see on the horizon (eg.

8. Wikipedia Information will be displayed for anything that has a Wikipedia article with a location set on the article.

1. There's also a yellow blotch that sort of floats around on the screen but no description of what it's supposed to do sometimes a strawberry like red icon pops up and floats around I have no idea what that indicates.The planes feature would be interesting if it wasn't such a money grab.

2. Why so much money?! Per minute!? I can get live tracking data free elsewhere... Why not at least a trial mode so we can see what we would be buying? By the way, I'm not a cheapskate... I simply want to know what the feature does / looks like without having to pay a fee (for only 10 minutes of use at that).

3. I see something like a ruler laying at a 45 degree angle that might indicate distance and there's some kind of vertical bar that might indicate altitude.

4. I have an unobstructed view from my house of Mount Baker in Washington State and it won't identify it (or any of the other mountains in the Cascade Range that we can see).

5. I mean that user select a location from map and ar presentation shows selected location on screen.

6. but the distance is definitely wrong I pointed at a house across the street that's a hundred fifty feet away and its reporting less than 70.

7. The description shows the word distance and the word altitude.

8. AR topographic map that appears when zooming should just take over the screen instead of partially overlaying the camera image because the two aren't compatible.

9. Display on screen does not match the images in the description.

10. Keep improving and add more awesomeness to this application.Seems pretty accurate but it only seems to reach out about 6 miles.

11. It did seem like the distance measurement feature is not very accurate but close enough.

1. Fix Horizon Explorer AR Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Horizon Explorer AR: Restarting the app will resolve most errors.
2. Update the Horizon Explorer AR App. Here is how:
   1. On Android goto PlayStore » Search for "Horizon Explorer AR" » Open Horizon Explorer AR » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Horizon Explorer AR » click "UPDATE".
3. Clear Horizon Explorer AR app cache: Clearing cached data will force your app to retrieve the latest data directly from Horizon Explorer AR servers.
   1. On Android, goto Settings » Apps » Select "Horizon Explorer AR" » click Storage » click "Clear Cache".
4. Check Horizon Explorer AR app permissions. If any of these permissions required to use your device's features are disenabled, Horizon Explorer AR might not work.
5. Uninstall and reinstall Horizon Explorer AR. If nothing else has worked, completely uninstall Horizon Explorer AR then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Horizon Explorer AR not working

2. Fix Horizon Explorer AR Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Horizon Explorer AR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Horizon Explorer AR not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Horizon Explorer AR may not be able to connect to the Internet when running in the background.