Contact ShippingExplorer Customer Service

Why should I report an Issue with ShippingExplorer?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ShippingExplorer Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. For a limited period of time we're offering all demo users the live data feed instead of delayed positions.

2. It's a cost-effective software to track vessels with live data.

3. Additional information, photos, track history, etc. about vessels can be viewed right away in the program.

4. ShippingExplorer for Android is the mobile version of our feature rich desktop application.

5. It displays all vessels in range at their exact position on a map.

6. Just enter "DEMO" as your key.

7. Users already owning a license for ShippingExplorer just enter their usual product key.

1. Looks much better and feels snappier than before! Keep up the great work!Been using this app for a while but since updating my Samsung phone it's stopped workingIts a good app but sometimes is difficult to locate accurately your veeselNot working since phone update.

2. As I'm a long term user, can say that after the 30 June 2020 update, the application doesn't remember last focused map position and starting each time on general world map so please fix it asap.

3. ***update*** Really doesn't work properly! The worst update... To be wait 5 minutes for appear ships on the chart, every search goes to general World map, etc.

4. The new update seems to have made the app worse for meDoes not show vessel location,just a map and there is no method to obtain a licence or the cost it just runs in demo mode the website is almost as useless as the app.

5. I am using Android 10 and clearly it has problems but as I said no info on the website no contact hopeless.THANK YOU FOR THE UPDATE!! Can't believe you actually updated it.

6. Also, everytime I open the app, now it shows the whole globe.

7. I can no longer zoom in and get a clear pic of where vessels are.

8. Previous version was much more better...With the new updates.

9. So I have to zoom back in to where I am at.

10. Thanks.

11. Samsubg Galaxy s9Not working since last phone update.

1. Fix ShippingExplorer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ShippingExplorer: Restarting the app will resolve most errors.
2. Update the ShippingExplorer App. Here is how:
   1. On Android goto PlayStore » Search for "ShippingExplorer" » Open ShippingExplorer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ShippingExplorer » click "UPDATE".
3. Clear ShippingExplorer app cache: Clearing cached data will force your app to retrieve the latest data directly from ShippingExplorer servers.
   1. On Android, goto Settings » Apps » Select "ShippingExplorer" » click Storage » click "Clear Cache".
4. Check ShippingExplorer app permissions. If any of these permissions required to use your device's features are disenabled, ShippingExplorer might not work.
5. Uninstall and reinstall ShippingExplorer. If nothing else has worked, completely uninstall ShippingExplorer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ShippingExplorer not working

2. Fix ShippingExplorer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ShippingExplorer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ShippingExplorer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ShippingExplorer may not be able to connect to the Internet when running in the background.