Published by Enablon on Aug 1, 2024

Report an issue with Enablon Go.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Enablon Go?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Enablon to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Enablon Go image 1 contact Enablon Go image 2

About Enablon Go

1. More than 1,000 global companies and 1 million users rely on Enablon solutions to manage their environmental and social performance, minimize risks and improve profitability.

2. Get a QR-Code from your administrator or directly from your company's Enablon platform profile.

3. Enablon is the world's leading provider of Sustainability, EH&S and Operational Risk Management Software.

4. Thanks to the innovative Enablon QR-Code Onboarding feature, logging into Enablon Go is very easy.

5. Your company administrator can send you alerts and notifications to give you safety news and advices.

6. Enablon Go works with your company's Enablon solution.

7. Enablon Go is your perfect companion in the workspace.

8. Locate it on a map and send it directly to your Safety administrator.

9. It gives you a proactive role by enabling you to report incidents.

10. Complete a 3-step wizard to report Incidents or Near-Misses.

11. Note: Continued use of GPS running in the background can dramatically decrease battery life.

Enablon Go Customer Insights

1. Always seems to be updating tool boxes and won't let observations be added while updatingI use this software all day, everyday but unfortunately due to the mobile app defaulting to line manager instead of allowing the operator to decide, I have to collate all the infor first, walk to an office and the login on a laptop to do exactly what I could've already have done out and about if it allowed you to choose the person responsible! This needs fixing guys, and then the app will be great!!This app is terrible, as is the system.

2. I'm sure it make it easier for corporate, but the user experience is so bad it makes people actively avoid using.Since three month, i am unablr to open enablon go in a single, message displays networks too slow and it continues for 5 to 10 minutes, this is really frustating, ee cannot feed data at site immidiatelyAsking to login but after inputting the password the login tab still shows.

3. Do yourself a favour and invest in Synergi.always showing "unable to connect to server"... I used the app for two years but not satisfied due to likewise issues... now I have installed on my new device & can't get started also...Significant battery usage despite background usage disabled.

4. Possible constant polling for location data when services are restricted?After typing and uploading everything, it fails to submit.

5. Also earlier I was able to report event from the app but now it is not workingKeeps making you sign in every time you use app.

6. Never downloads, ia totally limited in its functionality, not user friendly.

7. Location services are disabled for the app.

8. Never have I used a worse incident management system.

9. No use to the app.Audit flow is horrendous.

10. Requires QR code from website.

11. This makes app useless.

Steps to Troubleshoot & Fix Enablon Go Issues

1. Fix Enablon Go Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Enablon Go: Restarting the app will resolve most errors.
  2. Update the Enablon Go App. Here is how:
    1. On Android goto PlayStore » Search for "Enablon Go" » Open Enablon Go » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Enablon Go » click "UPDATE".
  3. Clear Enablon Go app cache: Clearing cached data will force your app to retrieve the latest data directly from Enablon Go servers.
    1. On Android, goto Settings » Apps » Select "Enablon Go" » click Storage » click "Clear Cache".
  4. Check Enablon Go app permissions. If any of these permissions required to use your device's features are disenabled, Enablon Go might not work.
  5. Uninstall and reinstall Enablon Go. If nothing else has worked, completely uninstall Enablon Go then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Enablon Go not working


2. Fix Enablon Go Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Enablon Go be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Enablon Go not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Enablon Go may not be able to connect to the Internet when running in the background.

Reported Issues

More from the developer