Published by Elsevier Inc

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Why should I report an Issue with AJKD?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Elsevier Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

AJKD Customer Insights

Steps to Troubleshoot & Fix AJKD Issues

1. Fix AJKD Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AJKD: Restarting the app will resolve most errors.
  2. Update the AJKD App. Here is how:
    1. On Android goto PlayStore » Search for "AJKD" » Open AJKD » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AJKD » click "UPDATE".
  3. Clear AJKD app cache: Clearing cached data will force your app to retrieve the latest data directly from AJKD servers.
    1. On Android, goto Settings » Apps » Select "AJKD" » click Storage » click "Clear Cache".
  4. Check AJKD app permissions. If any of these permissions required to use your device's features are disenabled, AJKD might not work.
  5. Uninstall and reinstall AJKD. If nothing else has worked, completely uninstall AJKD then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AJKD not working


2. Fix AJKD Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AJKD be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AJKD not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AJKD may not be able to connect to the Internet when running in the background.

Reported Issues