Published by Elsevier Inc

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Why should I report an Issue with AJMS?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Elsevier Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

AJMS Customer Insights

Steps to Troubleshoot & Fix AJMS Issues

1. Fix AJMS Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AJMS: Restarting the app will resolve most errors.
  2. Update the AJMS App. Here is how:
    1. On Android goto PlayStore » Search for "AJMS" » Open AJMS » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AJMS » click "UPDATE".
  3. Clear AJMS app cache: Clearing cached data will force your app to retrieve the latest data directly from AJMS servers.
    1. On Android, goto Settings » Apps » Select "AJMS" » click Storage » click "Clear Cache".
  4. Check AJMS app permissions. If any of these permissions required to use your device's features are disenabled, AJMS might not work.
  5. Uninstall and reinstall AJMS. If nothing else has worked, completely uninstall AJMS then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AJMS not working


2. Fix AJMS Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AJMS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AJMS not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AJMS may not be able to connect to the Internet when running in the background.

Reported Issues