Contact The Economist Customer Service

Why should I report an Issue with The Economist - News, Podcasts?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Economist Newspaper Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I would like a way of providing feedback on audio segments; and rewind 15s on lock screen pls eg like bbc sounds.I flip back and forth between audio and reading and it's very difficult to keep track of read articles sometimes.

2. In addition, it is impossible to scroll down the list of audio articles in the queue so it is effectively impossible to edit the queue.This app is an exercise in frustration.

3. (They say the app can't delete all the old files itself) I would like all the content in audio - we get nearly all of the weekly content, but not the "by invitation" articles, or the daily news updates.

4. It doesn't keep track of where you left off in either audio or reading, which is horribly frustrating when you stop reading for a few hours and try to start again.

5. Sometimes when listening to the full magazine audio, it will pause between articles for ten to thirty seconds.

6. The audio playback does not restart at the position last completed and periodically stops spontaneously, which can be really annoying.

7. Also it takes a long time between articles audio playing.

8. It's not worth trying to listen in the car anymore, which used to be my preferred method, because the audio crashes and stops after ever single story.Next to useless.

9. The lag time between telling it to fast forward and rewind is so bad that you can't even get to a point you want because you hit the button, think it didn't read it, hit it again amd just as you do, it then does the first.I love economist, and I have an annual subscription to it.

10. Worse: the new auto download of the audio version makes the app practically unusable.

11. It takes good 10 seconds after it starts to get audio ready to be played.

1. Fix The Economist Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Economist: Restarting the app will resolve most errors.
2. Update the The Economist App. Here is how:
   1. On Android goto PlayStore » Search for "The Economist" » Open The Economist - News, Podcasts » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Economist » click "UPDATE".
3. Clear The Economist - News, Podcasts app cache: Clearing cached data will force your app to retrieve the latest data directly from The Economist servers.
   1. On Android, goto Settings » Apps » Select "The Economist - News, Podcasts" » click Storage » click "Clear Cache".
4. Check The Economist app permissions. If any of these permissions required to use your device's features are disenabled, The Economist might not work.
5. Uninstall and reinstall The Economist. If nothing else has worked, completely uninstall The Economist then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Economist not working

2. Fix The Economist Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Economist be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Economist not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Economist may not be able to connect to the Internet when running in the background.