Contact Sundance Now Customer Service

Why should I report an Issue with Sundance Now: Series & Films?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Digital Store LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I was charged a year subscription for my supposedly free 7 day trial and I have not even been able to watch anything.

2. After watch the next couple of shows it was fine, but doesn't show where you left off so you have to remember and find it.

3. This app is so incredibly frustrating! They have some very interesting looking programs to watch, but so far, everything ive tried to watch, just freezes for a split second, but does it over and over.

4. When it works, it doesn't auto play the next episode of a show, nor does it register when you've already watched an episode so you have to just remember where you left off.

5. Very frustrating, wish they fixCons: no closed captioning, autoplay, go back 10 seconds/go forward 10 seconds and I can't control it from my quick access toolbar without having to go to the app that has to load each time i open it.

6. Pros: the content is superb 👌Often doesn't play; I've restarted four times just now trying to play a show and it's still just trying to load.

7. They need to just offer their programming through FiOS, Optimum, Spectrum, etc.So the first show I started there was no audio, had to read with subtitles, which isn't a big deal but annoying.

8. Instead of the selected show playing, I have repeatedly been sent back to a screen to start a 7 day trial.

9. I got the free trial just to watch No One Saw a Thing.

10. Trying to watch any of their programs drives me absolutely nuts with the constant freezing and skipping.

11. After finally giving up and canceling my subscription, I received a message that my subscription will be canceled in one year and no refund will be given.

1. Fix Sundance Now Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sundance Now: Restarting the app will resolve most errors.
2. Update the Sundance Now App. Here is how:
   1. On Android goto PlayStore » Search for "Sundance Now" » Open Sundance Now: Series & Films » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sundance Now » click "UPDATE".
3. Clear Sundance Now: Series & Films app cache: Clearing cached data will force your app to retrieve the latest data directly from Sundance Now servers.
   1. On Android, goto Settings » Apps » Select "Sundance Now: Series & Films" » click Storage » click "Clear Cache".
4. Check Sundance Now app permissions. If any of these permissions required to use your device's features are disenabled, Sundance Now might not work.
5. Uninstall and reinstall Sundance Now. If nothing else has worked, completely uninstall Sundance Now then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sundance Now not working

2. Fix Sundance Now Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sundance Now be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sundance Now not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sundance Now may not be able to connect to the Internet when running in the background.