Contact Shudder Customer Service

Why should I report an Issue with Shudder: Horror & Thrillers?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Digital Store LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. All of the apps problems keep getting worse.I love the content but I'm constantly struggling with signing in, password recovery, or my paid subscription not registering properly while still paying for it.

2. All other apps cast to my television just fine.there are a few little issues I have, like not being able to do searches based on sub-genre, actors, directors, countries, languages, decades, etc.

3. There are so many problems i see in these reviews that sound more like a problem on the buyers end, rather than shudder.I love the content but the app is trash.

4. I listen alot while at work and have to walk away from my phone from time to time so it's troublesome to not be able to pause while I'm away.

5. I really enjoy Shudder and it's contents, but not a full week into signing up for the yearly subscription and the app stops working on all my devices, refusing to let me even log in.

6. I often watch so many movies I forget the names and there's no way to lookIt still just seems like a huge number of the movies are in foreign languages.

7. I kinda gotta comb through it to find ones that are in English, cause my attention span just doesn't really accommodate for subtitles.

8. I've followed all the instructions from support and aiding articles and there still hasn't been any progress.I honestly dont understand peoples tech troubles on here.

9. On Mobile (brand new Pixel 7 Pro) I literally have to uninstall and reinstall every time I want to use it otherwise it just says "server error try again later".

10. No way to zoom letterboxed movies to full screen! Are you kidding ?! Took off another star.

11. I have no troubles with the app on my phone, granted i dont use it that often, but when i do it works fine.

1. Fix Shudder Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Shudder: Restarting the app will resolve most errors.
2. Update the Shudder App. Here is how:
   1. On Android goto PlayStore » Search for "Shudder" » Open Shudder: Horror & Thrillers » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Shudder » click "UPDATE".
3. Clear Shudder: Horror & Thrillers app cache: Clearing cached data will force your app to retrieve the latest data directly from Shudder servers.
   1. On Android, goto Settings » Apps » Select "Shudder: Horror & Thrillers" » click Storage » click "Clear Cache".
4. Check Shudder app permissions. If any of these permissions required to use your device's features are disenabled, Shudder might not work.
5. Uninstall and reinstall Shudder. If nothing else has worked, completely uninstall Shudder then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Shudder not working

2. Fix Shudder Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Shudder be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Shudder not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Shudder may not be able to connect to the Internet when running in the background.