Contact Wakey Customer Service

Why should I report an Issue with Wakey: Keep Screen On?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Kanetik to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. FYI if you have a Samsung Galaxy S10 phone, you need to go into AppWake Settings, enable "Show System Apps" in the three dots, then check the Call (com.samsung.android.incallui) app.

2. I cannot figure out how to use Wakey to keep my screen on during phone calls - this was the primary reason I purchased the app.

3. I had another third party app that worked for a while to keep the screen on but after the latest S10 software upgrade it stopped working, that is how I found Wakey.

4. Wakey's "FaceWake" setting does just as described: the screen won't timeout & turn off as long as you're looking at it.

5. And in the premium verion, the screen will stay on when looking at the phone, if you turn this feature on.

6. Phone Master, which comes with my android 8 phone and which I can't uninstall, keeps closing my apps, even when I put them on the ignore list.

7. I just want an app that will keep my phone screen on when I am making a phone call.

8. I added Phone to the list and the screen still goes black after about 10 seconds.

9. There is also no widget that let's you know when Wakey is actively keeping the screen on.Wakey fills a much needed purpose, and it is very well designed.

10. It keeps my screen on when I use Spotify and am on a phone call.

11. I enabled Wakey Wakey, bam, no more tapping the screen to keep it on.

1. Fix Wakey Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Wakey: Restarting the app will resolve most errors.
2. Update the Wakey App. Here is how:
   1. On Android goto PlayStore » Search for "Wakey" » Open Wakey: Keep Screen On » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wakey » click "UPDATE".
3. Clear Wakey: Keep Screen On app cache: Clearing cached data will force your app to retrieve the latest data directly from Wakey servers.
   1. On Android, goto Settings » Apps » Select "Wakey: Keep Screen On" » click Storage » click "Clear Cache".
4. Check Wakey app permissions. If any of these permissions required to use your device's features are disenabled, Wakey might not work.
5. Uninstall and reinstall Wakey. If nothing else has worked, completely uninstall Wakey then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Wakey not working

2. Fix Wakey Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Wakey be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Wakey not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Wakey may not be able to connect to the Internet when running in the background.