Contact Direct Ferries Customer Service

Why should I report an Issue with Direct Ferries - Ferry tickets?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Direct Ferries Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Direct Ferries is the world's leading independent ferry ticket retailer.

2. Compare and book over 3000 ferry crossings worldwide, using real-time pricing and availability anytime, anywhere from your mobile.

3. The Direct Ferries app is free, quick, and easy to use.

4. With access to all ferry companies, routes, and destinations, it is the only app you need for ferry travel! - Our easy comparison tool is designed to make your ferry ticket search a breeze, ensuring you always get the best deal. - Compare prices from the world's major ferry companies, including DFDS Seaways, Brittany Ferries, Irish Ferries, GNV, and more. - Contact our exceptional customer support team directly through the app using our messenger service. - Receive notifications to stay up to date on the status of your sailing and conversations with our customer support team. - Whether you're a spontaneous traveller or a meticulous planner, our app allows you to book your ferry tickets as close as 2 hours before departure or up to 12 months in advance, giving you the freedom to travel on your terms. - Save your quote to complete unfinished ferry bookings later; we'll email you the itinerary and quote so you can complete the booking when you're ready. - Use the Live Ferry Tracker feature to track your ferry an hour before departure and during the crossing. - Don't get lost; the port finder feature can help you find the ferry port. - Recall ferry bookings or quickly and easily amend and cancel your bookings.

1. Importing a ticket never works (with or without "DFP", however the booking exists and can be managed online with same reference - come on guys, your app only does a few things - at least get it right).Worst app I've used in a while The functionality is appalling - child entries defer to infant and then won't accept details, because they aren't infants.

2. I managed to contact them, awfully hard thing, and they steered me from left to right just to avoid giving me my money back which their system faultly took from my account offering me a false ticket that was not available to book to begin with.

3. Can't redeem my voucher, tried to re book a ferry and its taken money but went to time out on the app so no confirmation email.

4. A £40 day return trip I can book directly with Condor Ferries costs £70 if I book the same trip through the Direct Ferries app (still traveling on the same Condor ferry).

5. Does anyone from the company use or read any of the reviews on here? So...... if you want to book a ferry.

6. "Error fetching bookings" on first load every time - when you reload it works.

7. Clicking on field for return date makes you reselect departure date and time first.

8. Treat this as a journey planner at best, nothing more.The app is rubbish, everytime i go to the contact page it comes up with an error message.

9. I spent 100 pounds on an unexisting booking, and they stole my money, then they offered me an expired voucher that I could not redeem.

10. Does not remember your settings meaning each new search requires laboriously re-entering car details.

11. New update has bug which does not allow multiple passengers with same age to be entered.

1. Fix Direct Ferries Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Direct Ferries: Restarting the app will resolve most errors.
2. Update the Direct Ferries App. Here is how:
   1. On Android goto PlayStore » Search for "Direct Ferries" » Open Direct Ferries - Ferry tickets » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Direct Ferries » click "UPDATE".
3. Clear Direct Ferries - Ferry tickets app cache: Clearing cached data will force your app to retrieve the latest data directly from Direct Ferries servers.
   1. On Android, goto Settings » Apps » Select "Direct Ferries - Ferry tickets" » click Storage » click "Clear Cache".
4. Check Direct Ferries app permissions. If any of these permissions required to use your device's features are disenabled, Direct Ferries might not work.
5. Uninstall and reinstall Direct Ferries. If nothing else has worked, completely uninstall Direct Ferries then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Direct Ferries not working

2. Fix Direct Ferries Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Direct Ferries be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Direct Ferries not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Direct Ferries may not be able to connect to the Internet when running in the background.