Contact DigiKey Customer Service

Why should I report an Issue with DigiKey?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Digi-Key Electronics to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Find and order the parts and technologies you need for your design whether you’re at work, home, or on the go! NEW!

2. If a valid New Zealand Registration Number is not provided, the New Zealand Goods and Services Tax (GST) will be collected on any product valued under $1000 NZD.

1. Otherwise, great app! Edit: App not working at all anymoreBeen using Digikey since the days of their "Digi-Keyer" and parts advertised in the back of Popular Electronics in the 1970's.

2. Very disappointing as I have been ordering from Digi-Key for decades.App loads slow, can't view details items in order history.

3. Still very slow.It was easy enough to select the product I wanted but when I got to checkout, entered all required, no matter what changes I made to my address, it said my address was invalid.

4. This is despite my digikey account being years old and that I can log in on the browser with no problem.Thanks for fixing locking out of my account "Your account is disabled.

5. Please contact your system administrator." The app is easy to work with and has good set of filters for each type of component.The app needs work.

6. I wanted to check status of an order but keep getting an error about the connection.

7. It seems like I am logged out in certain cases, I think every time I install a new version? I have many apps that stay logged in despite updates, phone reboots, etc.

8. Need to use the website to order, app doesn't work.

9. Cart checkout doesn't happen (Checkout button grayed out).

10. Sometimes I can't view any items to purchase, just shows a red loading icon whenever I click anything or search.

11. Can't add specific items from order history to cart.

1. Fix DigiKey Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DigiKey: Restarting the app will resolve most errors.
2. Update the DigiKey App. Here is how:
   1. On Android goto PlayStore » Search for "DigiKey" » Open DigiKey » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DigiKey » click "UPDATE".
3. Clear DigiKey app cache: Clearing cached data will force your app to retrieve the latest data directly from DigiKey servers.
   1. On Android, goto Settings » Apps » Select "DigiKey" » click Storage » click "Clear Cache".
4. Check DigiKey app permissions. If any of these permissions required to use your device's features are disenabled, DigiKey might not work.
5. Uninstall and reinstall DigiKey. If nothing else has worked, completely uninstall DigiKey then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DigiKey not working

2. Fix DigiKey Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DigiKey be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DigiKey not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DigiKey may not be able to connect to the Internet when running in the background.