Published by Divyesh Devlani on Jul 8, 2024

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Why should I report an Issue with Device Info - Hardware & Softw?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Divyesh Devlani to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Device Info Customer Insights

1. Also it doesn't show the "Google services framework" id ..thankVery nice tool it shows you what you need and more.. specially on battery side when i check even if my phone is on standby mode my battery continuous to discharge.trying this between ios, android, windows and linux, the purpose is to share everything between devices.

2. most negative reviews are for issues already fixed, so as cell updates happen programs like this need time to respond.

3. Since i use some apps to change my location,i need a app to show my phone location.

4. This app is handy if you want to compare devices, it contains everything about the device, from CPU to serial number.

5. Nice app!great collection of free info, especially if your messing with your cell like root.

6. Overall a good stats tool for information.

7. I'm using S8+ with latest sw.Good app.but it has 2 negative points.

8. it hasn't the option to show "location".

9. DOESN'T MAKE SENSE.Complete information.

10. i payed for this app because you can use this on all your devices.

11. I have it on my phone and tablet.

Steps to Troubleshoot & Fix Device Info Issues

1. Fix Device Info Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Device Info: Restarting the app will resolve most errors.
  2. Update the Device Info App. Here is how:
    1. On Android goto PlayStore » Search for "Device Info" » Open Device Info - Hardware & Softw » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Device Info » click "UPDATE".
  3. Clear Device Info - Hardware & Softw app cache: Clearing cached data will force your app to retrieve the latest data directly from Device Info servers.
    1. On Android, goto Settings » Apps » Select "Device Info - Hardware & Softw" » click Storage » click "Clear Cache".
  4. Check Device Info app permissions. If any of these permissions required to use your device's features are disenabled, Device Info might not work.
  5. Uninstall and reinstall Device Info. If nothing else has worked, completely uninstall Device Info then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Device Info not working


2. Fix Device Info Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Device Info be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Device Info not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Device Info may not be able to connect to the Internet when running in the background.

Reported Issues