Contact Davis Vision Customer Service

Why should I report an Issue with Davis Vision?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Davis Vision to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Find in-network eye care professionals nearby, then get directions, or call to schedule an appointment.

2. Track your glasses at our labs and submit an out-of-network claim at the snap of a photo.

3. Access your ID card and personalize it with a pic (optional). Plus!

4. Also enjoy access to a vision loss simulator, frame try-on-tool, personal risk calculator, and a member blog.

1. Keep showing me service type required error message when I click frame and lens claim submit.

2. I have been on the phone since 11a it's now 2p and Nothing hasn't been done!!! I'm beyond frustrated! And definately changing providers in the new enrollment.I received the email to activate.. I click the link get bounced here and told I have to go back to my email or call because I need to activate my account.

3. The EOB says date of service was date claim submitted, not actual date.Pls fix the issue on claim.

4. The only bright spot was the customer service representative, A***ey, who was helpful in giving me a better understanding of how my benefits work.

5. And customer service is only able to send the copies by paper mail, not email.

6. The app claim is simple: choose member, amount spent, date, photo of receipt.

7. I do not have a network or phone service issue and no issues with other apps.

8. The problem is when you click next it gives an error saying you didn't select a service.

9. The only way to fix this is to not change the date and submit as if you got service today.

10. But that 21st century stuff still needs a lot of work.Installed to submit out of network claims since you can't on their website.

11. I have had numerous conversations with Davis Vision regarding website issues, and advise them not to tout their "brand new app!" until they can rid it of all its "bugs".

1. Fix Davis Vision Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Davis Vision: Restarting the app will resolve most errors.
2. Update the Davis Vision App. Here is how:
   1. On Android goto PlayStore » Search for "Davis Vision" » Open Davis Vision » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Davis Vision » click "UPDATE".
3. Clear Davis Vision app cache: Clearing cached data will force your app to retrieve the latest data directly from Davis Vision servers.
   1. On Android, goto Settings » Apps » Select "Davis Vision" » click Storage » click "Clear Cache".
4. Check Davis Vision app permissions. If any of these permissions required to use your device's features are disenabled, Davis Vision might not work.
5. Uninstall and reinstall Davis Vision. If nothing else has worked, completely uninstall Davis Vision then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Davis Vision not working

2. Fix Davis Vision Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Davis Vision be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Davis Vision not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Davis Vision may not be able to connect to the Internet when running in the background.