Published by OnlineConverting

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Why should I report an Issue with Image Converter?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of OnlineConverting to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Image Converter Customer Insights

1. My only issue is I'm not sure about the privacy of images, since they have to be uploaded to the developer's server in order to be converted.heres some good things about this apps,once you have already choose the file you want to convert,then it shows "a" video ads...not to mention tho,everytime you open this app and "choose" the file,a video ads also pop up...thank you so much for this free app but now i have decided to uninstall it since this app use a video ads not like other ads before..For the most part the app works pretty well.

2. Tried different target file formats (png, etc) and six different photo programs and none of them could open up any of the files.

3. It would be very helpful & easy if you could just beable to convert all the files & they automatically save & open in pictures or the correct files that are on the device ppl are using.

4. I would recommend AAPKS to anyone looking to safely convert files!Its stops converting if the screen times out or if you leave the app!!! After hours and hours I gave up and deleted it.

5. I was attempting to convert a JPG to an EPS file.It does require internet connection but it's the most advanced converter on the market.

6. I can't get it to share, not does it open up in any of my files, it says it's converted & saved in files but I can't find it in any of my files.

7. The only thing I would change is that it doesn't successfully convert all files to SVG files.

8. Make it simple to convert and open images to SVG on Android devices.

9. Some convert but others do not.File damaged.

10. Using it very often to convert images to dds and not once have I had any issue with this app.

11. My only issue is that when I try to select from my gallery, I can only see file names.

Steps to Troubleshoot & Fix Image Converter Issues

1. Fix Image Converter Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Image Converter: Restarting the app will resolve most errors.
  2. Update the Image Converter App. Here is how:
    1. On Android goto PlayStore » Search for "Image Converter" » Open Image Converter » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Image Converter » click "UPDATE".
  3. Clear Image Converter app cache: Clearing cached data will force your app to retrieve the latest data directly from Image Converter servers.
    1. On Android, goto Settings » Apps » Select "Image Converter" » click Storage » click "Clear Cache".
  4. Check Image Converter app permissions. If any of these permissions required to use your device's features are disenabled, Image Converter might not work.
  5. Uninstall and reinstall Image Converter. If nothing else has worked, completely uninstall Image Converter then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Image Converter not working


2. Fix Image Converter Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Image Converter be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Image Converter not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Image Converter may not be able to connect to the Internet when running in the background.

Reported Issues