Published by OnlineConverting on Sep 27, 2024

Report an issue with Ebook Converter.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Ebook Converter?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of OnlineConverting to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Ebook Converter Customer Insights

1. Where's the search button? Whit the amount of files I'm having - good luck finding anything after a week... It was the best app ever, now, like I said - useless - and a huge privacy risk.

2. Bonus is being able to do 5 files at a time instead of individually like alot of other similar apps.

3. It literally tracks every move you make on internet! Is there an option to return to previous version?It's a good app for converting files.

4. And just this once 4 files that just refused to convert but its been a trusty trooper for the last 2 or 3 years nowWonderful converter.

5. The app is wonderful though!Good app for converting files.

6. Alot of the time files are coming up as corrupt when they aren't.

7. For example, when I convert my text file to PDF, I would still love to see the letters and numbers I italicized remaining just that way; and the line spacing could be reduced just a little bit.

8. The app is overall decent with good number of options for file types.Completely awesome! I love the app.

9. I don't mind the ads, but I can no longer see the types of files and just scroll through and mark which ones I want converted.

10. Other than that the app does its job good and the intermittent ads aren't half as annoying as other people said.

11. I love this so much! I've been able to convert many epub ebooks using this.

Steps to Troubleshoot & Fix Ebook Converter Issues

1. Fix Ebook Converter Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ebook Converter: Restarting the app will resolve most errors.
  2. Update the Ebook Converter App. Here is how:
    1. On Android goto PlayStore » Search for "Ebook Converter" » Open Ebook Converter » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ebook Converter » click "UPDATE".
  3. Clear Ebook Converter app cache: Clearing cached data will force your app to retrieve the latest data directly from Ebook Converter servers.
    1. On Android, goto Settings » Apps » Select "Ebook Converter" » click Storage » click "Clear Cache".
  4. Check Ebook Converter app permissions. If any of these permissions required to use your device's features are disenabled, Ebook Converter might not work.
  5. Uninstall and reinstall Ebook Converter. If nothing else has worked, completely uninstall Ebook Converter then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ebook Converter not working


2. Fix Ebook Converter Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ebook Converter be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ebook Converter not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ebook Converter may not be able to connect to the Internet when running in the background.

Reported Issues