Published by Connectivity Apps on Aug 28, 2024

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Why should I report an Issue with Connect for Hotmail & Outlook?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Connectivity Apps to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Connect for Hotmail & Outlook

1. Connect for Hotmail & Outlook is an independent email app and is not affiliated with, nor has it been authorized, sponsored, or otherwise approved by Microsoft Corporation.

2. Connect for Hotmail & Outlook gives you easy access to the mail in your inbox and to your calendar - everywhere!

3. The best app for both Outlook and Hotmail: always synchronized and it notifies you when new mails arrive in your inbox.

4. Please note: this is not the official app for Hotmail & Outlook.

5. If you have tips or comments - please send me an email!

6. Also, this app is not trying to infringe on copyrights.

7. All trademarks, logos and copyrights are property of their respective owners.

Connect Customer Insights

1. Normally doesn't have having problems been using for a few yearsThis app keeps crashing I never usually have any issues but for the last few days it won't openBeen fine until a recent update, now it crashes every time I open it so completely unusable! Please help!I like it, but does the block function even work?? the same annoying emails just keep returning thick and fast every day.

2. What a pain! As everything is tied to my hotmail account! Super disappointed in these ridiculous ads just to check my own emailsUsed app for years..then said my account needed to be validated..followed instructions..now many emails, important ones also have disappeared and keep disappearing though I'm not deleting them..sent messages to support but no responseAlways used this app for my emails and never had a problem.

3. Love the easy to understand Options in settings, and the rooting out of Spam does for me, with the option to save or move them before I dump the in Deleted Folder, and one last chance in end to recover before hitting that Delete Button, LOL! Good job you guys! O, by the way I Hate that now ADs are popping up in my text message app., You need to fix this Now, what's next, ads popping up on screen in middle of an actual phone call.

4. But 2 days ago it all changed and now I have lost all my emails from the last year and a half.... very annoyed as some are important ones.It is not opening , just uninstall and re installed and still not opening.

5. In the last year, the hotmail app has installed pop up ads that you can't close and play through for about 15-20 seconds in the middle of reading your emails.

6. Especially in a business meeting suddenly you can't see the mail for an ad.I've been using hotmail for over 15 years at this point.

7. Google, Way too Invasive, with Ads & location Tracking! Help! BudMy email is getting hijacked by adds.

8. In the middle of reading a piece of mail an ad pops over it.

9. I've had this email for many years and now I think it's time for a change.

10. Basically when I open my email it's then hijacked by the commercials and adds.

11. It sucks now.I can't read my mail for the ads.

Steps to Troubleshoot & Fix Connect Issues

1. Fix Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Connect: Restarting the app will resolve most errors.
  2. Update the Connect App. Here is how:
    1. On Android goto PlayStore » Search for "Connect" » Open Connect for Hotmail & Outlook » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Connect » click "UPDATE".
  3. Clear Connect for Hotmail & Outlook app cache: Clearing cached data will force your app to retrieve the latest data directly from Connect servers.
    1. On Android, goto Settings » Apps » Select "Connect for Hotmail & Outlook" » click Storage » click "Clear Cache".
  4. Check Connect app permissions. If any of these permissions required to use your device's features are disenabled, Connect might not work.
  5. Uninstall and reinstall Connect. If nothing else has worked, completely uninstall Connect then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Connect not working


2. Fix Connect Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Connect not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Connect may not be able to connect to the Internet when running in the background.

Reported Issues