Contact Brilliant Connect Customer Service

Why should I report an Issue with Brilliant Connect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Intercloud Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Ask your friends and family to install Brilliant Connect and you will be able to make VIDEO calls and send stickers via rich messages.

2. You can also make voice calls to any one on who does not have Brilliant Connect App installed at a very competitive rate.

3. Brilliant Connect is completely free.

4. With mobile data plan and Wi-Fi connection you can contact any one for FREE.

5. Why is Brilliant Connect is the best communication app for you?

1. It takes 8 or 10 calls to make a successful connection & maximum time I can't connect a number!!! The voice quality is fine but sometimes make a distortion...!!! The good thing is that call rate is low compared to other mobile operators...I've tried 3 phones,but it still crashing.

2. Once good when I first downloaded this app and installed, but after few updates it doesn't work well, also the voice quality not so good even I have 4G+ connection, when i try to make a call (Brilliant Out) it doesn't work and fail, and sometime the problem persists, so after trying multiple times once work... This happens too frequently sometimes everytime when I try to make a call... They should improve the app quality as there's so many bugs in this app.Full of bugs.

3. The good thing is that call rate is low compared to other mobile operators.This is good start and very usefull.

4. It also bugs 99% of the time, call doesn't appear, can't call from a number to brilliant number.

5. I hope you will arrange incoming calls in your app Thanks in advanceIt's bothering me when I try to connect brilliant out call.

6. To call a person one time I need to try at least 20 times still it shows call failed, funds locked even I can't contact you guys.

7. Why do I recharge if I can't ever spend the money! And also add a feature to delete the account from user interfaceIt's bothering me when I try to connect brilliant out call.

8. Please,solve the issue as quick as possible!The concept of the app is good that to offer people low call rate.

9. The thing is our native calling app alaap in which incoming call comes but brilliant call does not come.

10. Like, from contact list i can call directly via viber, can you do same so that from my contact list i can directly via brilliant.

11. Before update we can at last call in day time.

1. Fix Brilliant Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Brilliant Connect: Restarting the app will resolve most errors.
2. Update the Brilliant Connect App. Here is how:
   1. On Android goto PlayStore » Search for "Brilliant Connect" » Open Brilliant Connect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Brilliant Connect » click "UPDATE".
3. Clear Brilliant Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from Brilliant Connect servers.
   1. On Android, goto Settings » Apps » Select "Brilliant Connect" » click Storage » click "Clear Cache".
4. Check Brilliant Connect app permissions. If any of these permissions required to use your device's features are disenabled, Brilliant Connect might not work.
5. Uninstall and reinstall Brilliant Connect. If nothing else has worked, completely uninstall Brilliant Connect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Brilliant Connect not working

2. Fix Brilliant Connect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Brilliant Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Brilliant Connect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Brilliant Connect may not be able to connect to the Internet when running in the background.