Contact Compass Customer Service

Why should I report an Issue with Compass: Real Estate & Homes?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Compass Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Compass Real Estate currently serves buyers and sellers in the Washington, DC area, The Hamptons, Southern California, New York Metro Area, New England, Midwest, Hawaii, Seattle, San Diego, Philadelphia, Nashville, Houston, Dallas, Austin, Atlanta, Florida, Colorado and the San Francisco Bay Area.

2. Rental search is available in New York City and the Hamptons. • Browse through our real-time inventory of listings to buy or to rent and filter by the criteria that matter most to you. • Connect with a Compass agent to schedule viewings and receive personalised recommendations. • Save your favourite listings and keep track of them in one place.

3. Your guide to finding a home you’ll love, Compass Real Estate combines best-in-class technology with exceptional real estate agents to make your search for homes smart and seamless.

4. Choose from thousands of up-to-the-minute listings, keep track of every place you’ve visited, connect with agents, and manage your search on the go with our fast, integrated app.

5. We're building the future of real estate, one market at a time.

6. Learn more about us at Compass.

1. Please bring feature parity to the mobile app, and improve the UI and UX.I don't immediately get push notifications when a house that meets my search criteria hits the market, and same with messages from my agent.

2. For example, on a listing for a house, you can't hide the listing, unsave the listing, see comments, make comments, or request a tour, but on the web app you can do all of those things.

3. When opening the comments section shows the blank empty state with none of the existing comment data for a full 10 seconds before the conversation is loaded and visible to the user.

4. Deleting item in collections returns to the start of the list.Easy to use, fast, and continues to improve and gain new functionality!The search feature on this app is beyond frustrating.

5. It's easy to navigate, the layout of each listing is clean and comprehensive, and the push notifications are very helpful.

6. When you click to look at the pictures of whatever house your looking at there is no delay like other apps including redfin.

7. And to select a listing you need to tap your thumb the exact right distance and angle below where the listing is displayed on the map, which usually takes several tries.

8. No indication is given during this wait that there are comments actually loading, so I was clicking away after a few seconds thinking that the app was broken.

9. Also if you click on a house, half your screen is stuck as that listing.

10. It just is super glitchy & doesn't always alert when my agent responds to comments.

11. It seems that I might as well uninstall this app and only use the browser versionNot bad; similar to Redfin and Zillow apps.

1. Fix Compass Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Compass: Restarting the app will resolve most errors.
2. Update the Compass App. Here is how:
   1. On Android goto PlayStore » Search for "Compass" » Open Compass: Real Estate & Homes » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Compass » click "UPDATE".
3. Clear Compass: Real Estate & Homes app cache: Clearing cached data will force your app to retrieve the latest data directly from Compass servers.
   1. On Android, goto Settings » Apps » Select "Compass: Real Estate & Homes" » click Storage » click "Clear Cache".
4. Check Compass app permissions. If any of these permissions required to use your device's features are disenabled, Compass might not work.
5. Uninstall and reinstall Compass. If nothing else has worked, completely uninstall Compass then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Compass not working

2. Fix Compass Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Compass be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Compass not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Compass may not be able to connect to the Internet when running in the background.