Published by Cochlear Limited on Nov 13, 2023

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  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Bring Back The Beat

1. Research shows that if recipients spend time focused on listening to music, appreciation of music can improve.

2. We've created this app to help recipients enjoy music more.

3. Bring Back the Beat is a new learning app for Cochlear implant recipients.

4. Bring Back the Beat is a fun way to get back into music.

5. Explore the world of Harmony and help the people of Harmony to get their music back too!

Bring Back The Beat Customer Insights

1. Will give more stars once I can actually use it.I have a cochlear implant and love enjoy listening to music but this is a little too complicated and not exactly what I expected it to be ... I thought it was we could listen to music with lyrics not everyone can understand music notes and know how to read musicloved it then it just stopped working in the concert hall.

2. but I can't get reloaded.Why does this app need personal info to create a login? Why do we even need to create a login at all? Just wanted to explore the features but am suspicious that this is yet another data scraping scam.Was working good, then I didnt get on it fir a week.

3. Why a password? Why not access this app via cochlear store? So failed at the first hurdle.My cochlear team suggested this app to me, seems interesting.

4. when it first came out it was a fun was to learn to listen to music, but it stopped working.

5. I want to try again when the app is fixed.The app requires your cochlear password before proceeding.

6. I knew it wasn't and I did not want to lose access to the cochlear account I was already logged into.

7. I realize CI wearers hear musical sounds differently but if its geared for us the instruments should have been more obviously distinct.I was enjoying the app, particularly the quiz part but when I got to the instruments the app looked incomplete.

8. It still played the musical notes for me to listen to but the multiple choice options were blank or rather there was a generic place holder icon.

9. I put in my cochlear account password from a shared cloud wallet.

10. I enjoyed so much that I have installed it 3 times hoping to get to play and learn more music applicationcan't get into the app.

11. excessive downloading of content became disruptive and annoying, and usually resulted in loss of sound.

Steps to Troubleshoot & Fix Bring Back The Beat Issues

1. Fix Bring Back The Beat Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Bring Back The Beat: Restarting the app will resolve most errors.
  2. Update the Bring Back The Beat App. Here is how:
    1. On Android goto PlayStore » Search for "Bring Back The Beat" » Open Bring Back The Beat » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bring Back The Beat » click "UPDATE".
  3. Clear Bring Back The Beat app cache: Clearing cached data will force your app to retrieve the latest data directly from Bring Back The Beat servers.
    1. On Android, goto Settings » Apps » Select "Bring Back The Beat" » click Storage » click "Clear Cache".
  4. Check Bring Back The Beat app permissions. If any of these permissions required to use your device's features are disenabled, Bring Back The Beat might not work.
  5. Uninstall and reinstall Bring Back The Beat. If nothing else has worked, completely uninstall Bring Back The Beat then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Bring Back The Beat not working


2. Fix Bring Back The Beat Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Bring Back The Beat be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Bring Back The Beat not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Bring Back The Beat may not be able to connect to the Internet when running in the background.

Reported Issues