Contact Air Remote Customer Service

Why should I report an Issue with Air Remote?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Imaging Brands, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Still, a very important function is missing for astrophotography: a interval timer shooting! The time lapse function of Case Air does not override the maximum 30 second long exposure of the camera.

2. Please please add the option to set exposure times much longer than 30 seconds and this product will turn a very good choice for astrophotography!The Air Remote hardware unit will no longer connect to my camera after a firmware upgrade (of the Air Remote device) .

3. You're probably better off just getting an OTG USB cable and use one of the much cheaper and more reliable alternative apps.I have changed my review on this app because it was my error 🙃 you can see all the images on your camera I just needed to hold my phone lanscape mode.

4. Works well for my d850 but on my new z6ii the adu reads it fine but the app flashes "USB ptp class camera detected" and then "no camera" and I primarily bought the ad7 for control via device app.

5. Installed on my Chromebook but won't communicate with either Case Air or Air Direct(set to mobile) would love to find a solution to this issue.The app crashes when I press stop after recording my canon 7d mark ii.

6. But seems to be connected on my network but does connect to camera.

7. It just keeps telling me communication error between Air device and Air remote.

8. However im still disappointed I can't chose where to download my images to eg, Dropbox or Adobe cloud and others.

9. not to my phone or even camera.

10. I am glad I bought this device despite the horrible reviews of device and software.

11. It does not stop and just keeps recording.

1. Fix Air Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Air Remote: Restarting the app will resolve most errors.
2. Update the Air Remote App. Here is how:
   1. On Android goto PlayStore » Search for "Air Remote" » Open Air Remote » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Air Remote » click "UPDATE".
3. Clear Air Remote app cache: Clearing cached data will force your app to retrieve the latest data directly from Air Remote servers.
   1. On Android, goto Settings » Apps » Select "Air Remote" » click Storage » click "Clear Cache".
4. Check Air Remote app permissions. If any of these permissions required to use your device's features are disenabled, Air Remote might not work.
5. Uninstall and reinstall Air Remote. If nothing else has worked, completely uninstall Air Remote then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Air Remote not working

2. Fix Air Remote Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Air Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Air Remote not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Air Remote may not be able to connect to the Internet when running in the background.