Published by Bitrix

Report an issue with BitrixAdmin.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with BitrixAdmin?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Bitrix to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About BitrixAdmin

1. Установите приложение, подключите свой интернет-магазин (созданный на основе продукта «1С-Битрикс: Управление сайтом») и управляйте заказами клиентов. Всю нужную информацию вы получите в одно касание.

BitrixAdmin Customer Insights

1. I'd prefer to have a tool to edit ssite contents instead.Только ввёл логин и сразу предложение отправить отчёт об ошибкенабираю данные для входа в админ панель нажимаю и тут же программа закрываетсяCrashes on the qwerty slider phones when sliding down qwerty keyboard.

2. I cannot get access to most of features.

3. Almost useless therefore.

4. Android 4.

Steps to Troubleshoot & Fix BitrixAdmin Issues

1. Fix BitrixAdmin Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BitrixAdmin: Restarting the app will resolve most errors.
  2. Update the BitrixAdmin App. Here is how:
    1. On Android goto PlayStore » Search for "BitrixAdmin" » Open BitrixAdmin » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BitrixAdmin » click "UPDATE".
  3. Clear BitrixAdmin app cache: Clearing cached data will force your app to retrieve the latest data directly from BitrixAdmin servers.
    1. On Android, goto Settings » Apps » Select "BitrixAdmin" » click Storage » click "Clear Cache".
  4. Check BitrixAdmin app permissions. If any of these permissions required to use your device's features are disenabled, BitrixAdmin might not work.
  5. Uninstall and reinstall BitrixAdmin. If nothing else has worked, completely uninstall BitrixAdmin then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BitrixAdmin not working


2. Fix BitrixAdmin Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BitrixAdmin be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BitrixAdmin not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BitrixAdmin may not be able to connect to the Internet when running in the background.

Reported Issues