Published by Avast Software

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Why should I report an Issue with Avast Family Space for parents - Parental controls?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Avast Software to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Avast Family Space Customer Insights

1. When their regular anti virus software has similar in app purchasing and subscription services that do similar thing and it used to come with the basic version, but that version of app blocking is better since you can set it so the user can not uninstall it.It's a reliable app for when my Great Niece comes over.

2. He is way to young to be seeing some of the stuff online.I feel better that you .have this app for free! Thank you so much! Continue your great work!I have an Android and my daughter has an iPhone.

3. Love the control over the Internet i have.Very good and easy to use, it can limite your kids time on the internet and keep track of what they are doing in the internet.

4. Thank you so much for this user-friendly, thoughtful app!!!Does not give details about service before downloading, only says this app has in-app purchases but to even use the app other than a free trial its cost about 23-24 dollars a year.

5. Great app many good features and free.We discovered that Avast installs a vpn for your kids account.

6. This is robust, covering everything we are needing: tracking whereabouts, checking in, tracking device usage, multiple devices, blocking types and specific sites... customizable, too.

7. And she knows better than to delete anything from my phone and her Uncle's, which helps me feel more secure if she asks for my phone to play a game.

8. Why am I'm paying for a service that doesn't work? I have an android and my child has an iphone.

9. It's very useful for monitoring and blocking games and sites beyond her age group.I really like all of your apps.

10. So you can't lock the phone and then the kid can't access the intent when it's open.

11. Uninstalled, completely useless.Kids can delete it.

Steps to Troubleshoot & Fix Avast Family Space Issues

1. Fix Avast Family Space Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Avast Family Space: Restarting the app will resolve most errors.
  2. Update the Avast Family Space App. Here is how:
    1. On Android goto PlayStore » Search for "Avast Family Space" » Open Avast Family Space for parents - Parental controls » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Avast Family Space » click "UPDATE".
  3. Clear Avast Family Space for parents - Parental controls app cache: Clearing cached data will force your app to retrieve the latest data directly from Avast Family Space servers.
    1. On Android, goto Settings » Apps » Select "Avast Family Space for parents - Parental controls" » click Storage » click "Clear Cache".
  4. Check Avast Family Space app permissions. If any of these permissions required to use your device's features are disenabled, Avast Family Space might not work.
  5. Uninstall and reinstall Avast Family Space. If nothing else has worked, completely uninstall Avast Family Space then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Avast Family Space not working


2. Fix Avast Family Space Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Avast Family Space be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Avast Family Space not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Avast Family Space may not be able to connect to the Internet when running in the background.

Reported Issues