Contact Auth0 Guardian Customer Service

Why should I report an Issue with Auth0 Guardian?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Auth0 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Auth0 Guardian is a mobile app that can deliver push notifications to a user’s pre-registered device (typically a mobile phone or tablet) from which a user can immediately allow or deny account access via the press of a button.

2. Note for developers: Auth0 Guardian is one of the multi factor authentication options that can be used within the Auth0 identity platform ( ).

3. It can also generate one-time passwords if that is preferred.

4. You can enable it with a single switch.

5. You don’t have to change your apps to start supporting multi factor authentication.

1. Code expires too quickly, then you get locked out and need to add a new account to Guardian, but every time I try to delete the old accounts, or edit them, the app crashes! Please fix.The app worked great until I chnged phones, transferring the app to my new phone.

2. Can't even choose to email a reset code.This does not work and there is no tech help! i installed the app on my phone and then went to my desktop to get the authorization.

3. The whole waiting time takes over 1 minute.It's a great app, but it would be nice it allowed to export accounts OTP data as a backup (for example, in a KeePass-compatible format) in case of phone damage.

4. on my desktop a QR code appeared, the app on my phone started the camera and had a line square in the picture, which I held over the QR code on my desktop screen.

5. Zero reset menu, don't ever lose your phone, get a new phone, or forget your password.

6. My company slapped this on top of a desktop app we already can't access without logging into our workstations with secure password & ANOTHER mfa app, then logging into the desktop app with a 14 character mixed case alphanumeric plus symbols password.

7. By the time the push notification shows up I would already opened OTP app and entered password couple of times.

8. Oh...and zero phone, email or chat support.

9. I am on the road in the day time so when a trouble ticket/email is submitted we have to wait until the next day for a response, which we cannot read until the evening, to find out the system still does not work.

10. Don't ever lose your phone, get a new phone, or forget your password.

11. There is zero phone or chat support.

1. Fix Auth0 Guardian Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Auth0 Guardian: Restarting the app will resolve most errors.
2. Update the Auth0 Guardian App. Here is how:
   1. On Android goto PlayStore » Search for "Auth0 Guardian" » Open Auth0 Guardian » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Auth0 Guardian » click "UPDATE".
3. Clear Auth0 Guardian app cache: Clearing cached data will force your app to retrieve the latest data directly from Auth0 Guardian servers.
   1. On Android, goto Settings » Apps » Select "Auth0 Guardian" » click Storage » click "Clear Cache".
4. Check Auth0 Guardian app permissions. If any of these permissions required to use your device's features are disenabled, Auth0 Guardian might not work.
5. Uninstall and reinstall Auth0 Guardian. If nothing else has worked, completely uninstall Auth0 Guardian then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Auth0 Guardian not working

2. Fix Auth0 Guardian Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Auth0 Guardian be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Auth0 Guardian not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Auth0 Guardian may not be able to connect to the Internet when running in the background.