Published by Amazon Mobile LLC on Jan 29, 2024

Report an issue with Amazon WorkDocs.
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Why should I report an Issue with Amazon WorkDocs?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Amazon Mobile LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Amazon WorkDocs

1. Amazon WorkDocs delivers secure enterprise storage and sharing with strong administrative controls and innovative markup capabilities that improve employee productivity.

2. The Amazon WorkDocs Android client allows access anywhere to your work documents.

3. You need to have an Amazon WorkDocs account in order to use this app.

Amazon WorkDocs Customer Insights

1. Nor does the web portal have native documents editing either... You have to install various third party software (3rd party plug-ins don't even have spell checker, Xwiki is the best- but you will need an VPS instance for that) but it still doesn't help if the app is useless.Unable to upload multiple files on mobile.

2. This app is useless for meApp dont allow to download and crashes multiple timesI downloaded this app and now I get calls and text messages asking me if I want a job with Amazon and messages telling me that I am a #1 customer and they want to reward me.This now works for me, and is a great way to store and share filesWon't load.

3. Only 1 at a time.Terrible app Can't access files shared with me through folders - doesn't work with infinite spinner.

4. Keeps logging me out.I cant access and it shows that the organization doesnt exist even though i put the right site/name.I can't even log in with my Amazon credentials.

5. Pity you can't edit documents with the app.

Steps to Troubleshoot & Fix Amazon WorkDocs Issues

1. Fix Amazon WorkDocs Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Amazon WorkDocs: Restarting the app will resolve most errors.
  2. Update the Amazon WorkDocs App. Here is how:
    1. On Android goto PlayStore » Search for "Amazon WorkDocs" » Open Amazon WorkDocs » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Amazon WorkDocs » click "UPDATE".
  3. Clear Amazon WorkDocs app cache: Clearing cached data will force your app to retrieve the latest data directly from Amazon WorkDocs servers.
    1. On Android, goto Settings » Apps » Select "Amazon WorkDocs" » click Storage » click "Clear Cache".
  4. Check Amazon WorkDocs app permissions. If any of these permissions required to use your device's features are disenabled, Amazon WorkDocs might not work.
  5. Uninstall and reinstall Amazon WorkDocs. If nothing else has worked, completely uninstall Amazon WorkDocs then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Amazon WorkDocs not working


2. Fix Amazon WorkDocs Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Amazon WorkDocs be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Amazon WorkDocs not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Amazon WorkDocs may not be able to connect to the Internet when running in the background.

Reported Issues