Contact Amazon Music Customer Service

Why should I report an Issue with Amazon Music?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Amazon Mobile LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

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4. Or, get unlimited access with Amazon Music Unlimited and play any song, anytime, anywhere. • Move existing playlists from other music platforms to Amazon Music in a few quick steps. • Listen to music you’ve purchased from Amazon – MP3s or AutoRip CDs/Vinyl.

1. So I'm coming back to Spotify (Apple Music is not an option, I won't face Apple stupidity anymore).The Amazon Music app in the Google Play Store has a bug which was caused by a recent upgrade as it was working well before.

2. On my Android devices (TVs, Tablet) and on Chromecast device my music playlists are no longer sorted to match the Sort I have on my Windows laptop.

3. It has great features, like HD quality or lyrics, but, frankly, it stops playing all the time on Android TV (all the video apps work flawlessly with an Ethernet wired connection, so it's an app problem).

4. First I love Amazon Music and have installed it on all my devices, I tried every trick I know to no avail and I have to say the app for Chromecast sucks.

5. Please, do something!!!The Amazon Music app for Android tv is quite poorly developed and deserves criticism to the highest degree.

6. Thankfully now you can go back to your normal artists view, but when you click on an artist, rather than seeing the music you have for them, it shows the view as if you searched that artist.

7. 2) "You might like" and "songs for you" "albums for you" and the other "for you" sections seem to be based on one thing you recently listened to, which is ridiculous if you happen to like more than one micro-genre of music.

8. It doesn't save the setting for all.For a billion dollar company you would think they can create a music app that works on Android TV.

9. Even with a chunky Ethernet connection, this app is not interested in playing music.This would be a nice app... as long as it would work.

10. Uninstalling for the last time and cancelling my subscription to Amazon HD service.To start I am quite adept at installing apps across many platforms.

11. (Yeah, I know I can search, but that's clunky at best, and NO, I don't have or want Alexa).Fixed artists view but the experience is still worse than what it was before they made the total fail of changing it in the first place.

1. Fix Amazon Music Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Amazon Music: Restarting the app will resolve most errors.
2. Update the Amazon Music App. Here is how:
   1. On Android goto PlayStore » Search for "Amazon Music" » Open Amazon Music » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Amazon Music » click "UPDATE".
3. Clear Amazon Music app cache: Clearing cached data will force your app to retrieve the latest data directly from Amazon Music servers.
   1. On Android, goto Settings » Apps » Select "Amazon Music" » click Storage » click "Clear Cache".
4. Check Amazon Music app permissions. If any of these permissions required to use your device's features are disenabled, Amazon Music might not work.
5. Uninstall and reinstall Amazon Music. If nothing else has worked, completely uninstall Amazon Music then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Amazon Music not working

2. Fix Amazon Music Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Amazon Music be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Amazon Music not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Amazon Music may not be able to connect to the Internet when running in the background.