Published by Komeza Technologies

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Why should I report an Issue with AfroCharts: 100% African Music?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Komeza Technologies to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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AfroCharts Customer Insights

1. It consumes data too muchVery annoying while downloading or listening to music the app just starts all over again.I would like to correct my earlier statement by saying that the downloaded songs are kept in the app itself and I can listen to them when offline... Really sorry my previous comment I was thinking I have to search on my phone's download list.

2. Downloaded songs are stored separately from the songs in the phone.Been listening to authentic African music from very useless apps until I discovered AfroCharts!!❤️ All my African music is here, effortlessly flowing into my ears.

3. After paying for premium service the app allowed me to download only one song and kept redirecting me to subscription page every time I tried to download more songs for offline listening.

4. I suggest to add an option in settings where we can see and edit the download path.The best app, though the downloaded songs do not appear in the phone library.

5. Thanks.✌🏿✌🏿✌🏿✌🏿✌🏿✌🏿✌🏿✌🏿✌🏿The app is nice as it gives almost every song you might need, but at least it must have an option of deleting the songs you wish to.Argh i thought i could play songs offline but i cant.

6. Just upgrade the download experience, particularly difficult to quickly erase a song you don't like.! KUDOSCool but I can't find the downloaded music.

7. Don't think I will renew my subscription again if that can't be resolved.Nice app, I can almost find all my fav artists songs.

8. Why am I not able to see the downloaded songs in my files.

9. That said I don't know where songs are storaged once downloaded.

10. Downloaded music is not opening.

11. Great idea but very annoying.

Steps to Troubleshoot & Fix AfroCharts Issues

1. Fix AfroCharts Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AfroCharts: Restarting the app will resolve most errors.
  2. Update the AfroCharts App. Here is how:
    1. On Android goto PlayStore » Search for "AfroCharts" » Open AfroCharts: 100% African Music » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AfroCharts » click "UPDATE".
  3. Clear AfroCharts: 100% African Music app cache: Clearing cached data will force your app to retrieve the latest data directly from AfroCharts servers.
    1. On Android, goto Settings » Apps » Select "AfroCharts: 100% African Music" » click Storage » click "Clear Cache".
  4. Check AfroCharts app permissions. If any of these permissions required to use your device's features are disenabled, AfroCharts might not work.
  5. Uninstall and reinstall AfroCharts. If nothing else has worked, completely uninstall AfroCharts then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AfroCharts not working


2. Fix AfroCharts Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AfroCharts be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AfroCharts not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AfroCharts may not be able to connect to the Internet when running in the background.

Reported Issues