Contact Spark Customer Service

Why should I report an Issue with Spark?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Alpine Laboratories to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Spark is a device that attaches to your DSLR camera and allows you to wirelessly take photos, HDRs, and time-lapses from your phone or tablet.

2. With Spark you get complete creative control all while staying free to use your phone or tablet.

3. From the mountains to the studio Spark handles everything from your biggest projects to impromptu street photography.

4. With its small size and intuitive features, you'll never want to leave it behind.

1. And even here it is somewhat unstable.For Sony A7RIII ... connects to phone when it wants too (always reset back to Nikon) time lapse app feature NEVER works... timer and count shows but no camera triggering... infrared works but has to be almost in direct and close line of sight to camera IR sensor in order to trigger.It works! I am using it on the Sony A7R3.

2. I've put way too much time into trying to get this product to workI'm a sucker for gadgets seen this device advertised on Facebook, purchased it and it came as promised I immediately downloaded the software and the realty set in.

3. It has been a constent fight with the poorly designrd software to get the thing to connect let alone function as advertised.BUYER BEWARE!!! Up date ... See the response from Alpine Labs....Nothing but l lies I have never heard from them in any way shape or form.

4. It is supposed to support my camera but other than single-shot and hdr i can't get anything to work, least of all timelapse which was my #1 reason for getting it.Tried too many times to get the time lapse to work.

5. Very disappointed.Works on HDR, that's about it! When i first read about the spark i was excited since it was a small dongle with features that my camera does not inherently have on it's own.

6. The only cinsistent result is nothing works.truly awful product, never got any of the features working in a usable way, the device itself died, battery maybe? but not even a month in.

7. No issue with the phone as I connect through Bluetooth with my bose headphones, and other Bluetooth products.

8. Since sony stopped supporting playmemories on the newest models at this time (a7riii, a9 and my camera) this was a good thing as a step between.

9. Used 2 Canon cameras and just wont connect.Doesn't work.

10. My phone's Bluetooth sees it through the phone's settings.

11. Looks to me like they're trying to hide the truth.Much better with the last firmware update.

1. Fix Spark Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Spark: Restarting the app will resolve most errors.
2. Update the Spark App. Here is how:
   1. On Android goto PlayStore » Search for "Spark" » Open Spark » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Spark » click "UPDATE".
3. Clear Spark app cache: Clearing cached data will force your app to retrieve the latest data directly from Spark servers.
   1. On Android, goto Settings » Apps » Select "Spark" » click Storage » click "Clear Cache".
4. Check Spark app permissions. If any of these permissions required to use your device's features are disenabled, Spark might not work.
5. Uninstall and reinstall Spark. If nothing else has worked, completely uninstall Spark then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Spark not working

2. Fix Spark Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Spark be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Spark not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Spark may not be able to connect to the Internet when running in the background.