Contact Wave Gen 1 Customer Service

Why should I report an Issue with Wave Gen 1?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Airthings AS to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Plenty of other home monitoring systems (doorbell cameras, security systems, nest protect smoke alarms, etc.) can sync data without tracking your phone's location.

2. However, if you have multiple devices, you can't see all your device information on a single screen (and for some reason, the web view version has a more useful UI than the app).

3. Lack of WiFi is not an app issue, just a shortcoming of the device, so not going to deduct stars for that.Forces always on location sharing for no reason.

4. Mine worked fine for months and suddenly disappeared the day I was prompted to enable always on location.Terrible App and device design (the "View Plus").

5. I would be open to trying one of their newer devices if they have fixed the issues this device has but I won't spend another penny.Latest version just crashes.

6. The reason for 1 star off is it still takes a while to communicate and sync, but it has never fails to do so (which the previous version would fail about half the time).Horrible experience.

7. During setup where you need to "Add Device", it doesn't allow you to connect to a WiFi router that doesn't broadcast its SSID.

8. Especially if it had built in wifi or could connect to echo dot.I was hesitant to buy the Airthings Wave based on the app's poor reviews, however my experience so far has been much better than expected.

9. Says it's a Bluetooth LE requirement, but the app pulls data from the cloud, not the device.

10. Wild swings and some things got worse when the window was open.It's ridiculous that the user should have to have location permission for the app turned on all the time.

11. Worse, it strong arms you by hiding historical data if always on location access isn't enabled.

1. Fix Wave Gen 1 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Wave Gen 1: Restarting the app will resolve most errors.
2. Update the Wave Gen 1 App. Here is how:
   1. On Android goto PlayStore » Search for "Wave Gen 1" » Open Wave Gen 1 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wave Gen 1 » click "UPDATE".
3. Clear Wave Gen 1 app cache: Clearing cached data will force your app to retrieve the latest data directly from Wave Gen 1 servers.
   1. On Android, goto Settings » Apps » Select "Wave Gen 1" » click Storage » click "Clear Cache".
4. Check Wave Gen 1 app permissions. If any of these permissions required to use your device's features are disenabled, Wave Gen 1 might not work.
5. Uninstall and reinstall Wave Gen 1. If nothing else has worked, completely uninstall Wave Gen 1 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Wave Gen 1 not working

2. Fix Wave Gen 1 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Wave Gen 1 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Wave Gen 1 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Wave Gen 1 may not be able to connect to the Internet when running in the background.