Contact Genio Customer Service

Why should I report an Issue with Genio?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mirabella Genio to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Mirabella Genio Smart Home App connects easily to control all your smart lighting, electrical outlets, cameras, appliances and many more via your mobile device.

1. I went through all the convoluted steps, links and alternate routes when another didn't work, and always got the same result.Have had a few Mirabella devices for a couple years now and have worked with minimal issue, however the latest update keeps coming up with a popup about if the apps integrity test fails it'll close which it does everytime straight away.

2. It does just as good a job as the Philips Hue app without the need for a bridge so I recommend getting Mirabella lightbulbs and this app at the supermarket.An error started popping up saying "if the apps integrity check fails, it will quit automatically" then closes the app! Now I can't use the monitor! Please respond.

3. Rating adjusted accordingly.Been fantastic! Have used daily for the last 5 years and never had a problem, turn on instantly, schedule lighting works quickly and everytime is efficient! I have multiple different types on the device even xmas lights, only thing is they don't have the stick xmas lights with star on top as an option which I have had for 2 years.

4. As in, it fails its "integrity check" on startup EVERY TIME and shuts down, so I cannot access, let alone control, my lighting in any way.

5. Just keeps showing "If the app's integrity check fails, it will close automatically" and closing.

6. Error 'fails integrity check'.

7. It was working last night, now if I open app it comes up with an error message and closes.

8. I bought a mirabella genio light bulb.

9. The app and process to try and connect a light bulb is ridiculous.

10. You all should be ashamed.The app suddenly stopped working today, it crashes within 10 seconds of trying to open the app every single time.

11. What gives? Now I have cameras and lights I can't control outside of what the Google home app can do.Wish the home screen widgets can be customised.

1. Fix Genio Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Genio: Restarting the app will resolve most errors.
2. Update the Genio App. Here is how:
   1. On Android goto PlayStore » Search for "Genio" » Open Genio » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Genio » click "UPDATE".
3. Clear Genio app cache: Clearing cached data will force your app to retrieve the latest data directly from Genio servers.
   1. On Android, goto Settings » Apps » Select "Genio" » click Storage » click "Clear Cache".
4. Check Genio app permissions. If any of these permissions required to use your device's features are disenabled, Genio might not work.
5. Uninstall and reinstall Genio. If nothing else has worked, completely uninstall Genio then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Genio not working

2. Fix Genio Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Genio be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Genio not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Genio may not be able to connect to the Internet when running in the background.