Contact The Star-Ledger Customer Service

Why should I report an Issue with The Star-Ledger?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NJ.com to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I have always subscribed through the recurring google play store setting, but now the play store abonnement is not recognized by the app, despite my sub on Google Play showing up as good, and making doubly sure I'm logged in to Google Play.

2. The error message reads "in app billing not available on your device, please set up or update play store app." The Play Store app is current.I find it annoying that i have to download the app twice...every morning.

3. Previous versions much better .Total BS! It keeps telling me to download the app, which I have downloaded 5 times! Useless!!I am required to reinstall each time i open the logo and then necer get it after the download terrible!,Horrible... My Galaxy z III flip the application crashes everytime I try to download it.

4. Once in Google Play then a second time to open the paper and supplement attachments.

5. More convenient and easier to read when I'm feeding my one year old! Love the ledgerDoesn't navigate properly and let you go to specific sections .

6. Am I missing something?Works great flows just like the physical paper.

7. On Monday a sign in portal appeared.

8. No longer works on Android.

9. The last day I used the app was Easter Sunday.

1. Fix The Star-Ledger Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Star-Ledger: Restarting the app will resolve most errors.
2. Update the The Star-Ledger App. Here is how:
   1. On Android goto PlayStore » Search for "The Star-Ledger" » Open The Star-Ledger » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Star-Ledger » click "UPDATE".
3. Clear The Star-Ledger app cache: Clearing cached data will force your app to retrieve the latest data directly from The Star-Ledger servers.
   1. On Android, goto Settings » Apps » Select "The Star-Ledger" » click Storage » click "Clear Cache".
4. Check The Star-Ledger app permissions. If any of these permissions required to use your device's features are disenabled, The Star-Ledger might not work.
5. Uninstall and reinstall The Star-Ledger. If nothing else has worked, completely uninstall The Star-Ledger then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Star-Ledger not working

2. Fix The Star-Ledger Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Star-Ledger be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Star-Ledger not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Star-Ledger may not be able to connect to the Internet when running in the background.