Published by Acid Remap LLC

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Why should I report an Issue with Paramedic Protocol Provider?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Acid Remap LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Paramedic Protocol Provider

1. An annual in-app subscription may be required to download or update protocols app starting in 2019.

2. Paramedic Protocol Provider provides quick offline access to over 400 field treatment protocols from the USA and Canada.

3. Downloaded protocols will not be updatable without a subscription.

4. For a list of currently available protocols please visit Installation or purchase of a 3rd party PDF viewer is required.

Paramedic Protocol Provider Customer Insights

1. But my goodness devs, would it be that challenging to get the UI/graphic design ahead of 2005? I could understand if this was a free product, but that is not the case here.Please help, i think i found a bug where it asks for me to download the protocol each time i open the app and then directs me to the Google play store instead of it open protocols saving locally on my phone.

2. Awesome app with ALL the EMS State protocols at your fingertips!!! However, there is one downside... This app has NOT updated to the NEW and/or REVISED state protocols that have already gone into effect as of April 1st, 2023...please fix this issue so your app is more accurate and reliable!! Thank you**Edit** Quickly after my review posted the developer contacted me and it seems the issue will not repeat.

3. I needed to check a protocol on scene of a call workout cell reception and this app that I paid for wouldn't let me view the protocols that I had already downloaded.

4. Had it for about 2 years and I'm using it all the time.This is a must have app for both new and seasoned providers! And it is quite interesting to see what protocols other regions use.

5. Excellent customer service! 🙂 This app would be excellent if it didn't require constant internet access.

6. I'm an EMT in 3 states and a paramedic student and I need to have it easy to access my protocols.

7. That is a potentially catastrophic problem for this app, and I will uninstall.This app is a must for your local protocols.

8. I had this app on my iPhone got the new Samsung note9 got a hold of customer service and the hooked me up so I didn't have to pay for it again.

9. love that this app is always updating so you always have current protocols.

10. EDIT: User error, was using "PPP agency" and not "PPP" icon.Paramedic in AZ and had this app on my iPhone and loved it.

11. Great app and customer service.Love this app.

Steps to Troubleshoot & Fix Paramedic Protocol Provider Issues

1. Fix Paramedic Protocol Provider Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Paramedic Protocol Provider: Restarting the app will resolve most errors.
  2. Update the Paramedic Protocol Provider App. Here is how:
    1. On Android goto PlayStore » Search for "Paramedic Protocol Provider" » Open Paramedic Protocol Provider » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Paramedic Protocol Provider » click "UPDATE".
  3. Clear Paramedic Protocol Provider app cache: Clearing cached data will force your app to retrieve the latest data directly from Paramedic Protocol Provider servers.
    1. On Android, goto Settings » Apps » Select "Paramedic Protocol Provider" » click Storage » click "Clear Cache".
  4. Check Paramedic Protocol Provider app permissions. If any of these permissions required to use your device's features are disenabled, Paramedic Protocol Provider might not work.
  5. Uninstall and reinstall Paramedic Protocol Provider. If nothing else has worked, completely uninstall Paramedic Protocol Provider then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Paramedic Protocol Provider not working


2. Fix Paramedic Protocol Provider Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Paramedic Protocol Provider be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Paramedic Protocol Provider not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Paramedic Protocol Provider may not be able to connect to the Internet when running in the background.

Reported Issues